Partner Relations Manager

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Establish and enhance strategic partnerships.

• Propel business development efforts and pinpoint new avenues for revenue growth.

• Cultivate and sustain executive-level relationships with designated partner carriers and agents.

• Oversee a portfolio of strategic partner relationships, ensuring accountability for revenue growth, profitability, and long-term business development.

• Conduct regular in-person visits to partners, with approximately 10–12 travel days per month.

• Facilitate Quarterly Business Reviews concentrating on performance, growth prospects, operational excellence, and future initiatives.

• Identify new partnership opportunities to broaden market reach and fortify the transportation network.

• Negotiate commercial contracts, pricing models, operational expectations, and growth strategies.

• Create annual territory business plans that encompass revenue objectives, growth initiatives, and strategic priorities.

• Collaborate with Sales Leadership on joint customer acquisition and market growth efforts.

• Work alongside Operations, Pricing, Customer Success, and Executive Leadership to execute strategic initiatives.

• Monitor partner performance utilizing revenue, margin, service, claims, and operational KPIs.

• Enhance profitability through pricing strategies, freight mix optimization, lane efficiency, and network enhancements.

• Identify opportunities to boost freight volume with current partners and formulate territory growth strategies.

• Establish new partner relationships and explore enterprise opportunities with National Account Managers and Field Sales teams.

• Represent CCFS in customer presentations, executive meetings, industry conferences, and transportation events.

• Assist with significant customer implementations that necessitate partner coordination.

• Act as the executive escalation point for issues concerning strategic partners.

• Ensure alignment on interchange processes, EDI connectivity, POD management, service standards, and communication protocols.

• Collaborate with Operations Leadership to tackle service challenges and encourage continuous improvement.

⛳️ Requirements

• A minimum of 5 years of experience in transportation, LTL, logistics, national accounts, or business development.

• Demonstrated success in managing executive-level customer or partner relationships.

• Strong negotiation abilities and consultative selling skills.

• Experience in developing strategic account growth plans.

• Excellent presentation and communication skills suitable for executive settings.

• Robust analytical and financial skills.

• Capability to influence others without direct authority across various departments.

• Self-driven with a proven track record of meeting aggressive revenue targets.

• Familiarity with partner carrier networks and interline agreements.

• Understanding of LTL transportation pricing and network optimization.

• Experience in territory planning within a multi-service-center framework.

• Knowledge of transportation technology and EDI connectivity.

• Insight into customer and partner lifecycle management.

• A Bachelor's degree in Business Administration or a related field is required.

• Willingness to travel 40–50% within the assigned territory.

🏝️ Benefits

• Medical, Vision, Dental, Supplemental, and Life Insurance options available.

• Paid time off.

• Paid holidays.

• Paid time for community volunteer activities.

• 401k retirement plan.

• Opportunities for professional growth and training.