Partner Programs & Analytics Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Enhance operational efficiency within the Global Channel Strategy and Operations Organization.

• Act as a liaison among business partners, internal stakeholders, and leadership.

• Oversee resolution of Partner Programs cases and address root-cause operational challenges.

• Streamline workflows and decrease support volume across Legal, Sales, Finance, and Product departments.

• Manage the governance and dissemination of internal training materials and resources for partners.

• Leverage AI tools and analytical platforms to monitor KPIs, assess case trends, and provide insights to the Director of Partner Programs.

• Supervise the comprehensive onboarding process for new partners, including regional approval workflows, legal agreements, and global governance standards.

• Create and sustain real-time reporting for Sales and Technical Certifications.

• Manage purchase orders, financial authorizations, and fund allocation for Contra, BDF, and MDF using Coupa.

⛳️ Requirements

• Over 5 years of operations experience in case management, partner operations, tier-2/3 support coordination, or business operations within a global context.

• Proactive, hands-on problem-solving skills with a track record of driving projects to successful completion.

• Ability to audit processes, pinpoint workflow inefficiencies, and implement scalable, data-driven solutions.

• Flexibility and adaptability to thrive in high-growth, fast-paced environments.

• Advanced expertise in Salesforce, Coupa, and Google Workspace.

• Practical experience utilizing generative AI tools and enterprise search platforms such as Claude, Gemini, or Glean.

• Availability to work full United States business hours with CST alignment.

• Bachelor’s degree in Business, Finance, or a related discipline.

• Outstanding written and verbal communication skills in English.

• Preferred: 7+ years of specialized experience in Channel Programs, Channel Operations, or Partner Success within SaaS or Cybersecurity sectors.

• Preferred: Global experience in managing cross-border channel operations.

• Preferred: Innovative problem-solving experience in developing partner engagement models and program frameworks.

🏝️ Benefits

• Equal employment opportunities and nondiscrimination.

• Reasonable accommodation for qualified individuals with disabilities.