Partner Program Manager – Service Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage daily relationships with a portfolio of service delivery partners, including consultancies, MSPs, and vCISO firms.

• Act as the main partner contact for program participation, escalations, joint pipeline initiatives, and growth strategies.

• Conduct QBRs/MBRs with senior stakeholders from partner organizations.

• Align partners on shared objectives, delivery capabilities, and quarterly commitments.

• Assist in partner recruitment utilizing internally sourced leads.

• Guide promising firms through the onboarding process and into the partner program.

• Collaborate with the Partner Certification team to create and maintain service-oriented learning content.

• Oversee services-side partner enablement, which includes onboarding, ongoing training, instructor-led workshops, and product/framework rollouts.

• Establish and track partner delivery quality metrics, such as implementation CSAT, time-to-audit, audit control coverage, and escalation rates.

• Lead remediation initiatives when partner delivery does not meet Drata standards.

• Develop feedback mechanisms with Professional Services and Customer Success teams.

• Integrate delivery insights into partner enablement and program development.

• Collaborate with the Channel Sales program manager on shared rhythms, consistent messaging, and lifecycle transitions.

⛳️ Requirements

• A minimum of 5 years of experience in partner programs, channel/alliances, partner enablement, or partner operations at a B2B SaaS company, or equivalent experience leading service delivery or partner engagement at a consulting or audit firm closely associated with SaaS platforms.

• Proven experience in designing or managing partner enablement, certification, or accreditation programs at scale.

• Strong program management capabilities.

• Ability to handle multiple concurrent workstreams and partner cohorts.

• Cross-functional experience with Sales, Customer Success, Professional Services, Marketing, and Product teams.

• Skill in translating partner feedback into clear, actionable requests.

• Excellent written and verbal communication skills.

• Comfortable presenting to internal leadership and senior stakeholders at partner organizations.

• Demonstrated ability to independently structure and tackle ambiguous challenges.

• Familiarity with the GRC, security, or compliance sectors and their market landscape (preferred).

• Direct experience working within or establishing a partner program for a GRC, security, or compliance vendor (preferred).

• Familiarity with PRM platforms such as Allbound, Impartner, or PartnerStack, as well as Salesforce-based partner workflows (preferred).

• Basic technical fluency regarding platform capabilities, APIs, and integrations (preferred).

• Relevant industry certifications such as CISA, CISSP, CIPP/E, CIPP/US, CRISC, ISO 27001 Lead Auditor/Lead Implementer, or ASAP CA-AM (preferred).

• Must reside in the United States.

🏝️ Benefits

• Stock equity.

• Up to 100% employer-paid medical, dental, and vision premiums for employees and their dependents.

• Comprehensive wellness benefits.

• Healthcare concierge services.

• 401(k) plan.

• Company-paid life and disability insurance.

• Tax-advantaged spending accounts.

• Discounted voluntary offerings.

• Paid parental leave after six months of employment.

• Kindbody fertility and family-building benefits.

• Dedicated leave specialists.

• Generous annual stipends for professional and personal development.

• Internal learning opportunities.

• Flexible vacation policy.

• Paid holidays.

• Other recharge perks.