Partner Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Propel program modernization and expansion by pinpointing process bottlenecks and automating manual workflows.

• Address intricate challenges throughout the partner lifecycle and develop repeatable, programmatic solutions.

• Enhance partner onboarding processes, lifecycle interactions, and support workflows.

• Establish and implement operational frameworks to eliminate transaction friction, streamline incentive management, and optimize partner-generated revenue streams.

• Manage essential components of the partner technology stack and vendor relationships.

• Formulate strategies for partner engagement, along with program documentation, updates, and enablement communications.

• Oversee comprehensive project plans for new partner initiatives.

• Collaborate with teams across Product, Marketing, Sales, Legal, and Technology to align stakeholders and achieve project milestones.

• Assist Systems Integrators, ISVs, Resell, and Technology partners.

• Convert manual workflows into automated, scalable systems while executing strategic initiatives that enhance ecosystem revenue velocity.

⛳️ Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related discipline; relevant experience may be taken into account.

• 5–8 years of experience in partner program or project management, partner management, strategy and operations, or a comparable role within a dynamic technology company.

• Demonstrated ability to operate effectively in complex environments, transforming ambiguous challenges into actionable plans, and achieving results without a strict set of instructions.

• Strong project management capabilities, including overseeing intricate cross-functional timelines, aligning diverse stakeholders, and ensuring accountability.

• Exceptional written and verbal communication skills for converting complex program guidelines into clear, engaging partner materials, guides, and updates.

• This role is not eligible for hire in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington.

• Some travel may be necessary for project or team in-person meetings.

🏝️ Benefits

• Competitive salary.

• Generous leave policies.

• Parental leave.

• Wellness leave.

• Health insurance.

• Retirement savings plan.

• 401(k) retirement account.

• Paid sick leave.

• Paid personal time off.

• Paid parental leave.

• Possible eligibility for Twilio’s equity plan.

• Potential eligibility for corporate bonus plan.

• Support for volunteering and donations.

• Remote-first work environment.

• Occasional travel for project or team in-person meetings.