Program Operations Manager

This is a fully remote position, open to applicants in Arizona, +6 more states.

📋 Description

• Assist in the maintenance, support, and tracking of the operational infrastructure for a national beverage alcohol sampling program.

• Aid in the management of workflows, timelines, standard operating procedures, and communication schedules, which include national field call agendas and tracking action items.

• Update and maintain Smartsheets, trackers, dashboards, and project plans to oversee goals, budgets, allocations, deliverables, and milestones.

• Identify inefficiencies in processes and propose solutions to enhance efficiency, accuracy, and consistency.

• Monitor program objectives, KPIs, and performance metrics; analyze platform reports to uncover trends, execution gaps, and provide leadership insights.

• Review event summaries, photos, and SKU reporting for completeness, accuracy, and compliance.

• Keep records of audits and follow-up actions.

• Manage and oversee program budgets and ERS allocations.

• Conduct payroll audits in the field and approve reconciliations of reported hours against event activities and summaries.

• Oversee the field management platform, ensuring program information, brand resources, training content, and dashboards are up to date.

• Assist in the development and maintenance of brand presentations, training materials, and program resources.

• Coordinate training materials and communications for new brands, products, promotions, and program updates.

• Manage requests from IT, Finance, and HR, ensuring timely follow-up.

• Collaborate with account teams, brand programs, training, regional, and field leadership.

• Support special projects while accurately and promptly completing administrative tasks and expense reports.

⛳️ Requirements

• Preferred 2–4 years of experience in beverage alcohol, field marketing, experiential marketing, brand marketing, or program operations.

• Strong proficiency in Smartsheet, including the maintenance of sheets, trackers, dashboards, and reports, is highly preferred.

• Experience with field management platforms and reporting tools is preferred.

• Familiarity with budget tracking, allocations, payroll audits, or reporting audits is preferred.

• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook), encompassing updates to presentations and training materials.

• Excellent organizational, analytical, and problem-solving abilities, with a keen attention to detail and a commitment to data accuracy.

• Strong written and verbal communication skills, along with the capacity to collaborate effectively with internal teams.

• Capability to manage multiple priorities, adhere to deadlines, and adapt to changing program requirements.

• Proactive, resourceful, and solutions-oriented, with the skill to help implement new processes and resources.

• Must be at least 21 years of age.

🏝️ Benefits

• Equal opportunity employment.

• Reasonable accommodation for individuals with disabilities.

• Emphasis on work/life balance.