Program Manager

This is a fully remote position, open to applicants in Maryland, +1 more state.

📋 Description

• Oversee league operations across four territories throughout the week.

• Supervise part-time staffing, venue operations, coach recruitment, and family communications.

• Prepare the weekend team to manage game days in the absence of the Program Manager.

• Recruit, hire, and onboard part-time field personnel.

• Manage job postings, applicant pipeline, background checks, I-9 Work Authorization forms, and confidentiality agreements.

• Assign and monitor virtual training while scheduling in-person training.

• Create and maintain staff schedules in Connecteam; track absences and adjust coverage as needed.

• Maintain consistent communication with staff and site managers.

• Ensure that venues have the proper program setup and that required documents are uploaded.

• Keep rule books, practice plans, venue maps, notes, and opening/closing-day notes up-to-date.

• Ensure staff are proficient with the Game Day app.

• Maintain coach rosters and manage communications for coach recruitment.

• Respond to the coaches hotline and direct inquiries appropriately.

• Address family communications and resolve any issues that arise.

• Document outcomes and present recommended plans to the Athletic Director.

• Communicate confirmed action plans to weekend staff and provide follow-up after weekends.

• Deliver the Monday summary to leadership by 10:00 AM.

• Develop the action plan for the upcoming weekend from Tuesday to Thursday.

• Provide written weekend game plans and conduct preparation meetings on Friday.

• Organize Friday tasks, on-my-way tasks, and site manager logs.

• Ensure that weekend reports reflect active venue action plans.

⛳️ Requirements

• Demonstrated ability to follow through administratively: manages a high-volume inbox and resolves issues via phone.

• Experience in managing part-time or seasonal staff.

• Strong written communication skills for reports, game plans, and action plans.

• Self-motivated and well-organized in a remote work environment.

• Proficiency in scheduling and applicant management tools (Connecteam, CareerPlug, Asana), or the ability to learn them swiftly.

• Preferred: Experience in youth sports or recreation.

🏝️ Benefits

• Health insurance.

• Paid time off.

• Parental leave.

• 401(k) matching.

• Performance-based bonus.

• Competitive salary.