Partner Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily operations and workflows related to Partner Operations & Commercial Systems

• Act as the primary operator for the partner desk

• Manage Zendesk and CRM queues for partner applications, support requests, and directory listings

• Assess, validate, and process incoming deal registrations and co-selling submissions

• Ensure accurate ecosystem records are maintained across Salesforce, Airtable, and other platforms

• Perform administrative and data-entry responsibilities

• Sustain existing manual workflows with accuracy and efficiency

• Identify workflow bottlenecks and propose future process automation opportunities

• Handle direct inquiries from the unmanaged partner desk

• Take ownership of onboarding Service Level Agreements (SLAs) and ensure daily operations run smoothly

• Collaborate effectively with cross-functional partners to complete tasks accurately and in a timely manner

⛳️ Requirements

• Highly organized with a focus on execution

• Possess a strong “can-do” attitude

• Experience in maintaining data accuracy within CRM and PRM systems

• Hands-on experience with CRM and PRM systems

• Capability to address issues and resolve support tickets

• Ability to manage support queues effectively

• Proficient in reviewing partner applications

• Skilled in processing deal registrations

• Familiarity with Zendesk and CRM queues

• Experience with Salesforce and Airtable

• Knowledge of Partner Relationship Management platforms, especially Impartner

• Acquainted with account mapping tools like Crossbeam

• Understanding of standard channel models: Resell, Referral, ISV, and SI

• Familiarity with common partner support inquiries

• Ability to adhere to turnaround SLAs

• Capability to work remotely in the US; please note that this role is not available for candidates in CA, CT, NJ, NY, PA, or WA

🏝️ Benefits

• Competitive salary

• Generous time off policy

• Extensive parental and wellness leave

• Comprehensive healthcare coverage

• Retirement savings program

• Eligibility for equity plan

• Participation in corporate bonus plan

• Access to a 401(k) retirement account

• Paid sick leave

• Paid personal time off

• Paid parental leave

• Support for employee volunteering and charitable contributions