Partner Operations, MSSP

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the entire partner lifecycle, including onboarding, activation, expansion, renewal, and offboarding.

• Develop operational workflows for partner, parent-account, customer, tenant, subscriber, and end-user interactions.

• Manage licensing, provisioning, usage, billing, and recurring revenue processes.

• Define operational guidelines that differentiate service-provider relationships from reseller and referral activities.

• Track partner activation, adoption, and consumption, and implement action plans for accounts that are stalled or underutilized.

• Maintain oversight of renewals, expansions, potential risks, ownership, and subsequent actions.

• Create reports on active partners, managed customers, usage, recurring revenue, pipeline, and renewals.

• Convert business requirements into workflows, decision rules, service level agreements (SLAs), data needs, dashboards, and system specifications.

• Enhance Salesforce, PRM, provisioning, billing, and reporting processes.

• Introduce process and automation enhancements to minimize manual tasks and improve data integrity.

• Implement controls and operational rhythms that support accurate forecasting, clear ownership, and reliable partner and customer data.

• Act as the operational point of contact for MSSP and Telco inquiries, exceptions, and escalations.

• Oversee intake, prioritization, cross-functional handoffs, and follow-through across various internal teams.

• Relay performance updates, risks, bottlenecks, and suggested actions to stakeholders and leadership.

• Lead regular operational reviews involving Channel, Sales, Revenue Operations, Finance, Legal, Product, and Customer Success teams.

⛳️ Requirements

• Minimum of 4 years of experience in Partner Operations, Channel Operations, Partner Success, Revenue Operations, or a similar role in MSSP, MSP, Telco, service provider, or recurring-revenue business models.

• Knowledge of consumption metrics, recurring revenue, renewals, expansions, and partner economics.

• Experience in managing intricate partner and customer account structures.

• Capability to transform ambiguous requirements into scalable processes, controls, SLAs, dashboards, and system specifications.

• Practical experience with Salesforce or another comparable CRM system.

• Excellent analytical, communication, project management, and cross-functional stakeholder management abilities.

• Proven track record in developing, documenting, and optimizing scalable operational processes.

• Comfortable collaborating across teams, resolving ambiguity, and driving execution without direct authority.

• Familiarity with MSSP, MSP, or Telco customer and tenant frameworks.

• Experience in licensing, provisioning, billing, usage, or revenue reconciliation processes.

• Knowledge of PRM platforms, business intelligence tools, workflow automation, or data quality initiatives.

• Background in cybersecurity, SaaS, telecommunications, or other recurring revenue technology sectors.

• Experience in launching operational reviews, partner health assessments, or lifecycle management programs.

• Collaboration experience with Finance, Legal, Product, Customer Success, or Revenue Operations on commercial and operational workflows.

🏝️ Benefits

• Equity package in the form of stock options for all full-time positions.

• Health, vision, and dental insurance coverage for you and your family.

• Flexible vacation policy.

• Generous parental leave benefits.

• Opportunities for career development.

• An inclusive and collaborative workplace culture.

• Options for remote and hybrid work arrangements based on role and location.