Partner Operations Manager

This is a fully remote position, open to applicants in Illinois, +4 more states.

📋 Description

• Automatically capture every deal at the point of commitment.

• Validate orders, configurations, and payment terms against what was sold.

• Facilitate the signing of purchase agreement revisions through Legal.

• Conduct partner kickoffs alongside Sales and the Partner Success Manager.

• Enforce established pricing and promotional strategies.

• Manage site readiness concerning electrical, clearance, floor load, access, and freight requirements.

• Coordinate prerequisites, crew availability, and delivery schedules with Operations and Field Service.

• Take ownership of customer-facing dates throughout installation and onsite training.

• Oversee the Install Readiness Gate and retain dates until all requirements are satisfied.

• Organize installation-day logistics in collaboration with partners.

• Finalize the commercial closeout process with Finance, including payment reconciliation, invoicing, HubSpot asset capture, warranty registration, and filed sign-offs.

• Monitor payment milestones and escalate any delayed payments to Finance.

• Verify onboarding completion and transition accounts to Partner Success.

• Manage and enhance the fulfillment pipeline in HubSpot in partnership with RevOps.

• Maintain the fulfillment checklist and runbook.

• Report on cycle times, gate holds, rework, and timely installations.

• Conduct regular process improvement sessions and communicate fulfillment capabilities to Sales.

• Collaborate with Ammortal's AI team on tools related to fulfillment.

⛳️ Requirements

• Proficient in using a CRM as a system of record, including stages, required fields, task automation, and pipeline reporting.

• Daily utilization of AI to enhance productivity, such as checklist scoring, redline review, drafting partner communications, and identifying missed handoffs.

• Over 4 years of experience in operations, fulfillment, project coordination, or post-sale delivery, particularly with fixed installation or delivery dates.

• Experience managing a cross-functional process through influence rather than direct authority.

• Comfort in maintaining a schedule and effectively communicating any delays in confirmed dates.

• Strong written communication skills and the ability to document decisions for easy accessibility.

• Experience with HubSpot is preferred.

• Familiarity with Asana or a similar cross-department project management tool is preferred.

• Background in physical products, capital equipment, commercial fitness, hospitality, or wellness is preferred.

• Experience in developing an SOP or runbook from the ground up and encouraging its usage among team members is preferred.

🏝️ Benefits

• 80% coverage for health, dental, and vision insurance.

• 25,000 equity options vesting over 4 years, with a 1-year cliff.

• Remote work opportunity for US-based employees.