Partner Operations Analyst

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage the partner onboarding process from the Partner Application Portal to Pro Marketplace, ensuring that partners are effectively set up, operational, and engaged.

• Provide consistent account management for high-value software and marketing partners, acting as the primary operational contact.

• Oversee independent projects from the initial scoping phase through planning and delivery.

• Enhance processes and systems by managing timelines and interdependencies across various teams.

• Develop and sustain automation, including AI tools, for effective data collection, tracking, and reporting.

• Assist with new pilot programs and partnership launches, which encompass fulfillment, refunds, pro surveys, and gathering early program feedback.

• Collaborate with Engineering, external developers, Partnerships, and Support to address issues and test new tools.

• Keep workflows, documentation, and Jira dashboards up to date, ensuring visibility of volume, bottlenecks, and partner health to leadership.

⛳️ Requirements

• A minimum of 3 years of experience in operations, partner or account management, customer success, or support operations, ideally within a marketplace or technology company.

• Proven experience in owning a process from inception to completion, including mapping, documenting, and improving it.

• Demonstrated history of executing cross-functional projects by establishing plans, managing dependencies, and showcasing results.

• Proficient with Salesforce, Jira, and spreadsheet applications.

• Experience in creating dashboards or reports.

• Familiarity with APIs and product integrations.

• Background in utilizing AI or automation tools to minimize manual tasks.

• Excellent written and verbal communication skills in English.

• Confidence in engaging with both technical and non-technical stakeholders, including external partners.

• Willingness to work U.S. hours, including overnight shifts, with the possibility of schedule adjustments.

• Must currently reside in the Philippines and possess the legal right to work there.

🏝️ Benefits

• Remote work opportunity.

• Chance to independently lead projects.

• Opportunity to leverage AI and automation for workflow simplification.

• Commitment to an equal opportunity workplace.

• Reasonable accommodations available for individuals with disabilities.