Partner Operations, Academy – Contractor

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Oversee the onboarding process for partners and participants in the Community Trainer Program, which includes gathering necessary information, cohort assignments, scheduling, access requests, and follow-up activities.

• Maintain accurate records for partners, trainers, and cohorts within authorized Academy systems.

• Organize invitations, calendars, reminders, materials, office hours, and communications for participants throughout the cohort sessions.

• Monitor prerequisites, attendance, assessments, teach-backs, and completion status against defined criteria.

• Facilitate system access, data transfers, and operational challenges with internal teams and delivery partners.

• Develop and sustain checklists, standard communication templates, dashboards, and operational procedures.

• Manage delivery workplans for assigned Academy Jams, which encompass partner follow-up, venue readiness, registration, vendor coordination, staffing, run-of-show materials, and on-the-day support.

• Collaborate with the Academy Partnerships Lead, event staff, instructional colleagues, and facilitators.

• Monitor expenses, dependencies, and risks; escalate issues and keep partners updated.

• Gather feedback on programs and events, finalize records, and suggest enhancements.

⛳️ Requirements

• Proven experience in program operations, partner operations, training administration, or a similar role that necessitates precise record-keeping and consistent execution.

• Background in supporting cohorts, partner networks, or ongoing programs that involve onboarding, scheduling, participant communications, and tracking completion.

• Proficiency in managing spreadsheets, shared databases, and program systems, ensuring clear documentation and proper handling of participant information.

• Practical experience in coordinating in-person or hybrid events.

• Effective communication skills with partners and internal teams, particularly in addressing missed deadlines or unresolved issues.

• Ability to prioritize recurring operations and event deadlines, making any capacity limitations apparent early on.

• Experience in the fields of education, workforce development, nonprofit, or community programs.

• Knowledge of train-the-trainer models is advantageous.

🏝️ Benefits

• Opportunities for professional development and growth within the organization.

• Collaborate with a diverse team of professionals dedicated to community engagement and training.

• Flexible working conditions that support work-life balance.