Partner Manager

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Oversee relationships within the ServiceNow Partner Ecosystem throughout the AMS region.

• Cultivate and support organizations in the ServiceNow Partner ecosystem.

• Motivate existing ServiceNow Partners to enhance and develop their ServiceNow practices.

• Establish partner practices through the development of business plans, account planning, management of partner expectations, and a focus on industry, region, and product.

• Set targets for partner achievements, capacity, growth investments, and roadmaps for points-earning.

• Conduct assessments of ecosystem readiness, manage milestones, hold roadmap sessions, perform evaluations, track tiering progress, set acquisition targets, analyze health metrics, and report on metrics.

• Lead ecosystem governance through effective communication, execution plans, reporting, dashboards, and global interlocks.

• Create standard operating procedures, business planning guides, and enablement journeys.

• Provide coaching to partners both remotely and in person.

• Clearly communicate the requirements and benefits of the partner program.

• Oversee daily operations of the partner ecosystem.

• Collaborate with ServiceNow Partner Operations and Partner Enablement to enhance reporting and share best practices.

• Carry out quarterly and biannual business reviews.

• Formulate partner business cases and program roadmaps.

• Identify investment areas necessary to enter and advance within the partner program.

• Execute remediation plans as needed.

• Manage the partner portal along with other related systems.

• Strive to achieve partner revenue goals through collaboration and subcontracting.

• Engage in marketing events.

⛳️ Requirements

• Proven experience in leveraging or critically assessing the integration of AI into work processes, decision-making, or problem-solving.

• Minimum of 5 years of experience in sales, marketing, or channel and alliance partnership management.

• Capability to function within a genuine “east-west” operating model involving both direct-line and dotted-line team members.

• Commitment to measuring and communicating progress towards defined results.

• Skill in identifying challenges and creating corresponding remediation plans.

• Willingness to travel approximately 10% of the time.

• Must meet applicable export-control regulations and secure any necessary export approvals for access to controlled technology.

🏝️ Benefits

• Options for remote work and flexibility in work arrangements.

• Approximately 10% travel involved.

• Access to partner program benefits and investment opportunities related to the role.

• Reasonable accommodations available during the application process.