Partner Account Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact and strategic advisor post-sale for designated partner accounts.

• Cultivate strong, long-lasting relationships founded on trust, transparency, and shared objectives.

• Gain insights into partners’ businesses, key performance indicators (KPIs), and growth strategies.

• Advocate for partner success through consistent engagement, planning meetings, and business evaluations.

• Take ownership of account growth and retention, aiding in the enhancement of Annual Recurring Revenue (ARR) for WEX.

• Identify and finalize upsell and cross-sell opportunities.

• Oversee the renewal process while demonstrating value to the partners.

• Leverage strategic planning and quarterly business reviews to highlight return on investment (ROI) and create expansion roadmaps.

• Guide partners on product best practices and advanced features.

• Formulate enablement plans to enhance product utilization and adoption.

• Serve as an escalation point for resolving issues and ensuring partner satisfaction.

• Collaborate with Product, Tech, Service, Compliance, Legal, and other internal teams.

• Provide product updates and relay partner feedback to internal stakeholders.

• Represent the partner's interests within WEX.

• Maintain precise records of partner status, activities, and opportunities.

• Track and report on satisfaction, renewal, and revenue growth metrics.

• Contribute to strategies, playbooks, and best practices for partner success.

• Execute additional tasks as assigned to fulfill business requirements.

⛳️ Requirements

• At least 5 years of experience in customer success or account management.

• Bachelor’s degree or equivalent relevant experience.

• Preferred in-depth knowledge of HSA, HRA, FSA, Commuter, COBRA, and Direct Billing.

• Strong understanding of Savings & Spending and COBRA regulatory standards.

• Demonstrated history of managing strategic relationships and fostering account growth.

• Experience with renewals, negotiations, expansions, and meeting retention and revenue goals.

• Exceptional communication, presentation, and relationship development skills.

• High accountability mentality; capable of taking ownership, delivering results, and building trust.

• Ability to work collaboratively across functions and manage multiple priorities independently.

• Proficient in CRM and client engagement platforms, including Salesforce.

🏝️ Benefits

• Eligibility for commissions for most sales positions under a relevant plan.

• Health insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Retirement savings plan.

• Paid time off.

• Health savings account.

• Flexible spending accounts.

• Life insurance coverage.

• Disability insurance coverage.

• Tuition reimbursement.