Associate Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Actively sustain and nurture relationships with current commercial and industrial waste service clients.

• Conduct outbound calls and handle inbound inquiries to secure business retention.

• Enhance customer engagement by promoting the complete range of Republic Services’ offerings.

• Acquire a thorough understanding of the company's services, business lines, pricing frameworks, and promotional offers.

• Execute contract renewals to prolong customer relationships and boost profitability.

• Address cancellation requests in accordance with the escalation policy.

• Communicate with clients regarding the company's pricing strategies.

• Utilize Salesforce on a daily basis to schedule and record calls, meetings, and proposals.

• Collect customer email addresses and reduce rate limitations and customer credits.

• Meet regularly with the Sales Manager to assess retention efforts, objectives, and vital customer relationships.

• Carry out other job-related duties as assigned.

⛳️ Requirements

• High school diploma or G.E.D. (Required)

• 0–2 years of experience in customer service (Required)

• Experience in the waste or transportation industry (Preferred)

• Familiarity with available services, business lines, pricing structures, and promotional offers

• Proficiency in Salesforce

• Capability to make outbound calls and receive inbound customer inquiries

• Competence in executing contract renewals and addressing cancellation requests

• Ability to work remotely within EST or Central time zones

🏝️ Benefits

• Comprehensive medical benefits coverage

• Dental plans

• Vision coverage

• Health care and dependent care spending accounts

• Short- and long-term disability insurance

• Life insurance and accidental death & dismemberment insurance

• Employee and Family Assistance Program (EAP)

• Employee discount programs

• Retirement plan with a generous company match

• Employee Stock Purchase Plan (ESPP)

• Paid Time Off (PTO)