Partner Account Executive – AMER Contact Center

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Manage relationships with C-level executives and Practice Directors across specialized and regional partner practices.

• Create and implement joint business strategies that include annual revenue goals, practice expansion targets, and delivery capacity objectives.

• Introduce global migration playbooks, tiered commercial packaging, and Webex AI sales initiatives within regional partner practices.

• Conduct time-sensitive acceleration sprints for high-potential regional partners.

• Develop professional services packaging, architect certifications, and initial pilot implementations.

• Design campaigns aimed at transitioning on-premise contact center seats to Webex Contact Center and AI Agent workflows.

• Work collaboratively with Cisco Renewal Teams and partner renewal desks regarding expiring contracts and cloud migration initiatives.

• Coordinate with Regional Collaboration Partner Sales Directors, Partner Account Managers, and Contact Center Specialists on territory mapping and deal escalations.

• Empower partners with SaaS commercial structures, such as EA 3.0, LCI, VIP, and Agency/MSP models.

• Relay channel field intelligence, technical requirements, and roadmap priorities to the Contact Center Business Unit and Technical Enablement teams.

• Act as the executive business architect and sales accelerator for Cisco’s Contact Center and AI partner business in the Americas.

⛳️ Requirements

• 8–10+ years of high-performance experience in Contact Center (CCaaS / On-Premise), Customer Experience, or SaaS partner sales strategy and practice development.

• Extensive commercial and architectural knowledge of Contact Center solutions, including Cisco UCCX/UCCE/Webex CC, Genesys, NICE, Five9, and Amazon Connect.

• Familiarity with emerging Enterprise AI / Virtual Agent technologies.

• Demonstrated success in building, scaling, and managing profitable practices within VARs, SIs, SPs, and MSPs.

• Outstanding communication, presentation, and negotiation abilities.

• Capacity to influence C-level partner executives and internal matrixed sales leaders.

• Bachelor’s degree in Business, Computer Science, Engineering, or equivalent practical experience.

• Direct experience in working with or managing leading Americas partner practices across VARs, SIs, SPs, and MSPs.

• Knowledge of Cisco commercial engines and partner programs, including CCW, Deal Registration / ICPA rules, EA 3.0, PXP, VIP/LCI.

• Strong grasp of cloud migration economics, TCO/ROI modeling, and SaaS recurring revenue mechanics.

🏝️ Benefits

• Medical, dental and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Potential grants of Cisco restricted stock units, vesting upon continued employment.

• 10 paid holidays each full calendar year.

• 1 floating holiday for non-exempt employees.

• Paid birthday day off.

• Paid year-end holiday shutdown.

• 4 paid personal wellness days.

• 16 days of paid vacation each full calendar year for non-exempt employees.

• Flexible vacation time off program with no defined limit for eligible exempt employees.

• 80 hours of sick time upon hire and every January 1st thereafter.

• Up to 80 hours of unused sick time can be carried forward.

• Additional paid time off for critical or emergency family situations.

• Optional 10 paid volunteer days per full calendar year.

• Performance-based incentive pay for sales employees.

• Cisco careers-site benefits and perks.