Participant Benefits Services Specialist

This is a fully remote position, open to applicants in Alaska.

📋 Description

• Enhances participant decision-making by providing guidance on plan provisions.

• Addresses client-specific questions through telephone and online communication.

• Executes transactions related to customer inquiries with minimal supervision.

• Adheres to standards for timeliness and accuracy.

• Records calls with comprehensive notes in the case management system.

• Conducts follow-up calls promptly and escalates issues as necessary.

• Follows call center metrics and established protocols.

• Clarifies relevant participant forms and assists in their completion.

• Undertakes additional responsibilities as assigned.

• Complies with all policies and standards.

⛳️ Requirements

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🏝️ Benefits

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