Part Time Support Specialist

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Oversee and resolve client support inquiries with prompt communication and follow-up.

• Diagnose application issues and collaborate with internal teams or external vendors to find solutions.

• Engage proactively with clients, manage expectations, provide updates, and offer clear instructions.

• Record support cases and aid in the development of knowledge bases and self-service resources.

• Detect recurring problems and suggest enhancements to products or updates to documentation.

• Conduct client training sessions and assist with project-based tasks remotely.

• Foster strong relationships with clients and advocate for their needs within the organization.

• Adhere to standards of privacy, security, and confidentiality.

• Provide support during off-hours as needed.

• Contribute to the ongoing enhancement of support processes and the overall client experience.

• Undertake additional responsibilities as required.

⛳️ Requirements

• 1–3 years of experience in client support, technical support, or account management.

• Capability to manage multiple active support tickets with strong multitasking and follow-through abilities.

• Outstanding written and verbal communication skills.

• Technically adept with a quick learning curve for new systems.

• Familiarity with helpdesk or ticketing systems, remote support tools, and standard business applications.

• Strong problem-solving approach centered on customer satisfaction.

• Comfortable working in a fast-paced environment with changing priorities.

• Experience in supporting software applications or working within a SaaS framework.

• Exposure to project management tools or customer support platforms.

• Basic understanding of SQL, including reading, comprehending, and executing simple queries.

• Familiarity with essential web technologies, HTML, CMS platforms, and website hosting.

• Knowledge of data privacy and security best practices.

• Associate or bachelor's degree in business, IT, or a related field (preferred, not mandatory).

• Experience in technical writing or documentation (preferred, not mandatory).

🏝️ Benefits

• Opportunity for remote work.

• Chance to collaborate closely with clients, developers, and internal teams.

• Opportunities for learning and professional growth.

• Supportive, transparent, and collaborative team environment.