Part-Time NOC Analyst I – Weekends, Evenings, Overnight

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the performance of networks and systems using a variety of monitoring tools and software.

• Detect and resolve network and system problems, escalating issues when necessary.

• Conduct basic configurations and deployments for systems and networks.

• Keep precise documentation regarding configurations and changes in networks and systems.

• Work collaboratively with cross-functional teams to address issues and implement solutions.

• Monitor and react to alerts and notifications generated by network and system monitoring tools.

• Communicate network and system issues effectively and promptly to both internal and external stakeholders.

• Participate in an on-call rotation and address after-hours incidents as required.

• Ensure that tickets are accurately created and documented to reflect time spent.

• Manage individual workload while ensuring compliance with service level agreements (SLAs).

• Undertake additional responsibilities as necessary.

⛳️ Requirements

• Associate's degree in Computer Science or a related field, or equivalent professional experience.

• Familiarity with network and system monitoring tools.

• Experience with ConnectWise Ticketing, OpenDNS, Kaseya VSA, and PRTG is advantageous.

• Understanding of networking principles such as TCP/IP, routing, and switching.

• Basic knowledge of server and operating system fundamentals, including Windows and Linux.

• Strong analytical abilities and problem-solving skills.

• Exceptional communication and interpersonal skills.

• Capability to work both independently and in a collaborative team environment.

• Detail-oriented with the ability to manage multiple priorities.

• Eagerness to learn and adapt to new technologies and processes.

• Must fulfill Criminal Justice Information Systems (CJIS) requirements after employment.

• Must successfully complete background checks for criminal history and the department of motor vehicles.

🏝️ Benefits

• The selected applicant will be subject to criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment.

• VC3 offers a comprehensive benefits package along with 401K/RRSP company matching.

• Opportunities for career growth and advancement.

• Hands-on experience complemented by formal development programs.

• A dynamic learning environment that emphasizes continuous personal and professional development.