Parent Support Specialist

This is a fully remote position, open to applicants in Arizona, +30 more states.

📋 Description

• Provide timely assistance to parents through phone, text, email, online chat, video conferences, and social media platforms.

• Address inquiries regarding children’s educational programs.

• Assess and respond to parent requests utilizing OpenEd’s help ticketing system.

• Keep precise records of interactions, document frequently asked questions, and update databases accordingly.

• Guide parents and guardians on educational program schedules customized for each child.

• Attend meetings with the Parent Support team.

• Ensure consistent and current information across all support channels.

• Collaborate with team leads and partner schools to handle complex scenarios.

• Oversee the intervention process and assist families in fulfilling program requirements.

• Conduct or support Q&A and Parent Information Sessions.

• Organize or assist with community events.

• Proactively identify parent concerns and devise strategic solutions.

• Continuously enhance the experience for families and team members.

⛳️ Requirements

• Commitment to maintaining flexible availability during standard business hours in the Pacific Time Zone.

• Proficiency with Google products, including Gmail, Calendar, Docs, Forms, and Sheets.

• Access to a smartphone, high-speed internet, computer, webcam, and headset.

• Practical experience managing tickets or customer interactions in a CRM or help desk system such as HubSpot, Intercom, or Zendesk is advantageous.

• Associate’s degree from an accredited institution or related advanced learning experiences.

• 1–3 years of experience in customer service, account management, or marketing.

• Must be eligible to work in the U.S.

• Must reside in one of the specified eligible states.

🏝️ Benefits

• Work remotely.

• Flexible availability during traditional business hours in the Pacific Time Zone.

• Opportunity to make a meaningful impact in a mission-driven education organization.

• Equal opportunity employment.