Customer Service Agent, Danish Speaker

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver exceptional customer support via email, live chat, and voice channels.

• Efficiently and accurately resolve customer inquiries, striving for first-contact resolution.

• Manage customer interactions in accordance with service standards, SLAs, and quality expectations.

• Professionally address complaints and escalations, adhering to internal procedures and guidelines.

• Keep precise customer records within CRM and ticketing systems.

• Assist customers with questions regarding accounts, orders, payments, technical issues, and services.

• Recognize recurring problems and communicate improvement suggestions to relevant stakeholders.

• Ensure adherence to data protection, security, and confidentiality standards.

• Meet individual and team performance goals, including productivity, quality, and customer satisfaction metrics.

• Stay updated on products, processes, and systems through continuous training.

⛳️ Requirements

• Fluent in Danish (C2 level).

• Proficient in English.

• Minimum of 2 years experience in a virtual customer service position.

• Background in a fast-paced, consumer-facing environment.

• Comfortable using technology, including contact center tools; experience with Zendesk is a plus.

• Skilled in MS Office / Google Workspace.

• Ability to work from home on your own device.

• Willingness to adapt to business needs as required.

• Highly organized, proactive, and solution-oriented, with excellent attention to detail.

🏝️ Benefits

• Opportunity for remote work.

• Competitive hourly wage.

• Supportive and inclusive company culture.

• Encouragement for personal growth and development.

• Flexible working hours.

• Possibility of additional hours at times.