Dutch-Speaking Customer Support Specialist

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Provide assistance to customers regarding account funding, transaction history, product information, and protection policies.

• Manage both inbound and outbound inquiries effectively.

• Negotiate payment arrangements with customers.

• Address questions related to collections.

• Ensure commitments to pay are secured.

• Offer guidance to vulnerable customers.

• Provide support for insolvency matters.

• Direct accounts to specialized teams when necessary.

• Keep comprehensive notes on customer accounts.

• Arrange call-backs as needed.

• Efficiently handle multi-queue contact systems.

• Deliver exceptional support and payment solutions to international clients through both voice and written communication channels.

⛳️ Requirements

• Native or fluent Dutch speaker (C1/C2 proficiency).

• Strong command of business English (B2+ level).

• Must reside in Portugal or be willing to relocate to Portugal with company assistance.

• 1–2 years of experience in customer service, retail, hospitality, fintech, or call center settings (preferred).

• Excellent negotiation abilities.

• Strong active listening skills.

• Ability to manage priorities effectively.

• Independent problem-solving skills.

• Proficient in MS Office applications.

• Comfortable using PC-based internet applications and managing multi-queue communication systems.

• CV must be submitted in English.

🏝️ Benefits

• Welcome Bonus: €2,000 total (€166.66/month added to your pay during your first year).

• Meal Allowance: €7.63 net per working day (~€160+ tax-free extra monthly).

• Complexity Bonus: €80/month.

• Weekends off.

• 100% remote work opportunity.

• Comprehensive relocation support and assistance for candidates moving to Portugal.