Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Promptly and professionally respond to incoming customer calls.

• Assist customers in scheduling and handling general service requests, including inquiries related to appliance repairs.

• Oversee and update customer details, interactions, and service requests within CRM systems.

• Complete daily administrative and customer service tasks.

• Deliver responsive and dependable phone support for a U.S.-based appliance repair service company.

⛳️ Requirements

• Prior experience in customer service.

• Proficiency in English, both verbal and written.

• Familiarity with CRMs, dispatching, or service scheduling systems.

• A proactive attitude and a strong sense of accountability.

• Capability to work independently in a remote setting.

• Reliable internet connection and a quiet, professional workspace.

• Availability to take calls during all working hours.

• Previous experience in appliance repair, home services, or other service-oriented businesses is highly preferred.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Flexible working hours and the opportunity to work remotely.

• Comprehensive training and ongoing support.

• A collaborative and positive work environment.