Panel Helpdesk Trainee – Voice

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver exceptional customer service to Sago respondents via inbound voice calls.

• Respond to inquiries from US customers and resolve their issues.

• Review and investigate concerns utilizing computer systems.

• Create and update support tickets in CRM platforms.

• Accurately manage cases and maintain record-keeping tasks.

• Keep customer records updated and document all interactions.

• Collaborate with internal teams as necessary.

• Strive to enhance respondent satisfaction and retention within the international US process.

⛳️ Requirements

• Proficiency in English, both spoken and written.

• Excellent communication abilities.

• Strong problem-solving and analytical skills.

• Capability to investigate, troubleshoot, and address respondent inquiries.

• Ability to multitask and perform effectively under pressure.

• Familiarity with Microsoft Word, Excel, and Outlook.

• Willingness to work night shifts: 5:30 PM–2:30 AM IST or 6:30 PM–3:30 AM IST.

• A graduate or postgraduate qualification is required.

• 0–1 year of experience in Customer Service or Voice Process is preferred.

• Both experienced candidates and freshers are encouraged to apply.

🏝️ Benefits

• Opportunity to work remotely.

• Comprehensive Mediclaim benefits.

• Potential to transition into a permanent role based on performance during the training period.