Paas Delivery Lead – Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and manage the PaaS Delivery workstream while supporting project managers.

• Supervise multiple PaaS delivery initiatives across the portfolio.

• Direct PaaS Delivery resources, balancing workload and priorities, while monitoring team capacity, performance, morale, and overall delivery health.

• Ensure consistent delivery, quality, documentation, communication, and escalation practices are upheld.

• Implement Federal and Executive-level objectives and OKRs, assisting with data calls, executive briefings, and leadership reporting.

• Oversee PaaS product requests throughout the delivery lifecycle, maintaining accurate records in the designated system of record.

• Coordinate schedules, milestones, dependencies, risks, blockers, stakeholder communications, and delivery documentation.

• Articulate the VA PaaS lifecycle and related processes to both internal and external stakeholders.

• Support data integrity, change management, continuous process improvement, SOPs, job aids, lifecycle artifacts, intake, cybersecurity coordination, and delivery operations.

• Eliminate programmatic barriers and facilitate issue resolution.

• Build and maintain relationships with VA customers, DTC leadership, delivery teams, and Product Lifecycle stakeholders.

• Communicate delivery status, schedules, milestones, risks, dependencies, blockers, and necessary actions.

• Understand business requirements and coordinate the appropriate product and delivery pathways.

• Conduct regular team check-ins and act as the primary support contact for the delivery team.

• Identify, document, manage, and escalate customer risks, issues, and concerns, including impact assessments and mitigation strategies.

• Coordinate with platform vendors, VA stakeholders, and System Integrators involved in configuring and implementing applications on DTC-governed platforms.

• Engage weekly with System Integrators to review implementations, delivery status, milestones, dependencies, risks, blockers, and issues.

• Align implementation efforts with platform governance, delivery processes, technical requirements, and security expectations.

• Collaborate across System Integrators, platform teams, cybersecurity, Product Lifecycle, Business Owners, and other stakeholders.

• Ensure System Integrators comprehend DTC processes, requirements, and necessary lifecycle actions.

• Escalate systemic or cross-platform issues and promote stakeholder alignment.

• Support delivery efforts across Salesforce, Microsoft, Pega, Appian, and MuleSoft.

• Coordinate security approvals and readiness for deployment.

• Ensure that authentication, access, and other deployment prerequisites are met.

• Maintain a comprehensive understanding of federal security authorization processes, including ATO and FedRAMP considerations.

⛳️ Requirements

• U.S. Citizenship or Permanent Residency is required.

• A Bachelor’s degree or progress toward completion is preferred.

• Ability to obtain and retain a Public Trust clearance is necessary.

• A minimum of 8 years of industry experience in PaaS delivery, program management, product lifecycle management, or a related field.

• At least 5 years of experience in complex, cross-functional environments; federal or VA experience is highly preferred.

• Proven experience in leading delivery teams and coordinating across intake, cybersecurity, and engineering stakeholders.

• Demonstrated project and program management experience, including managing schedules, timelines, dashboards, risks, and communications with stakeholders.

• Experience in customer-facing federal government project management; technical project management experience is preferred.

• Familiarity with the software development lifecycle.

• In-depth understanding of the PaaS delivery lifecycle and governance models.

• Strong capabilities in risk management and root cause analysis.

• Experience overseeing structured product request tracking systems, like Salesforce or similar platforms.

• Proven ability to handle capacity planning and performance reporting.

• Ability to distill complex operational data into insights and recommendations suitable for executives.

• Strong written and verbal communication skills suitable for executive-level interactions.

• Proactive leadership style with a strong ability to prioritize and delegate tasks.

• Capability to connect people, processes, and systems across distributed teams.

• Strong experience in change management across SOPs, job aids, and lifecycle documentation.

• High responsiveness, ownership mentality, and ability to manage multiple concurrent priorities.

• Strong organizational, analytical, and problem-solving skills.

• Excellent written and verbal communication abilities.

• Demonstrated capability to lead and collaborate in a dynamic, cross-functional setting.

• Ability to effectively prioritize tasks as requirements evolve.

• Preferred: Experience in supporting Department of Veterans Affairs programs.

• Preferred: Familiarity with federal cybersecurity coordination processes within PaaS approval workflows.

• Preferred: Experience in supporting OKR-based execution models.

• Preferred: Previous people management or formal team leadership experience.

• Preferred: Experience in enhancing operational maturity within government technology programs.

• Preferred: Experience working in a federal government environment.

• PMP certification is preferred.

• Agile/Scrum experience; Certified Scrum Master is an advantage.

• Working knowledge of federal cybersecurity authorization processes, including ATO and FedRAMP requirements.

• Experience supporting enterprise SaaS/PaaS delivery or product lifecycle activities.

• Reliable internet connection enabling effective telecommuting.

🏝️ Benefits

• Medical, Dental, and Vision coverage.

• Health Savings Account (when enrolled in an eligible plan) with Company contribution.

• Company-paid Life, Accidental Death, Short-term & Long-term Disability insurance.

• Voluntary Accident, Hospital Indemnity, & Critical Care Insurance options.

• Voluntary Medical & Dependent Care Flexible Spending Accounts.

• Accrued Paid Time Off & Company-paid Holidays.

• 401(k) Retirement Plan with Company match.

• Remote work and telecommuting options.

• Flexible benefits package.