Overnight Emergency Maintenance Coordinator, Bilingual

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Respond to incoming emergency maintenance calls from tenants.

• Evaluate and prioritize maintenance issues (identify urgency and next steps).

• Reach out and coordinate with third-party emergency maintenance vendors.

• Effectively communicate issue specifics to vendors.

• Verify vendor dispatch and provide estimated arrival times.

• Follow up with tenants to ensure technician arrival.

• Monitor job progress and confirm its completion.

• Conduct post-service follow-ups with tenants to gather feedback.

• Record all interactions and updates in the system.

⛳️ Requirements

• Proficient spoken English.

• Exceptional phone communication and customer service abilities.

• Capability to stay composed under pressure and manage challenging tenants.

• Strong problem-solving and decision-making capabilities.

• Ability to work independently during overnight shifts.

• Experience with property management processes (preferred).

• Bilingual in English and Spanish is highly preferred.

• Familiarity with call handling systems (e.g., Vonage).

• Knowledge of CRM or ticketing systems.

• Background in property management, maintenance coordination, or call handling is preferred.