Bilingual Intake Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Process and oversee member referrals received from the Marketing Department.

• Provide education to prospective members and their families regarding home care service requirements.

• Coordinate assessment procedures and assist with the enrollment process.

• Maintain continuous communication with members and families throughout the enrollment journey.

• Act as a liaison among members, nursing facilities, physician offices, hospitals, and insurance companies.

• Follow up on necessary documentation and enrollment prerequisites.

• Update daily reports and ensure accurate records are maintained in the system.

• Ensure that all member information is documented accurately and kept up to date.

⛳️ Requirements

• Minimum of 1 year of experience as an Intake Specialist, Home Care Intake Coordinator, or Long-Term Care Liaison.

• Proficient in both English and Spanish.

• Excellent customer service and communication abilities.

• Compassionate, professional, and focused on finding solutions.

• Strong skills in follow-up and organization.

• Detail-oriented with the ability to document accurately.

• Capable of managing multiple referrals and enrollment cases at once.

• Comfortable communicating with members, families, healthcare providers, and insurance companies.

🏝️ Benefits

• Health Care