Bilingual Care Coordinator, English/Spanish

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Member Advocacy: Serve as the main point of contact for both new and current members, assisting them throughout the onboarding process and beyond.

• Clinical Logistics: Effectively manage scheduling between members and our clinical team, effortlessly handling complex calendars.

• Resource Navigation: Guide members in understanding their benefits and connect them with digital resources to aid their mental health objectives.

• Data Integrity: Ensure accurate record-keeping in our CRM/EHR to provide the clinical team with optimal insights for care.

• Problem Solving: Proactively identify obstacles to care (such as financial issues, technical problems, and insurance challenges) and resolve them with compassion and efficiency.

⛳️ Requirements

• A minimum of 2 years of experience in healthcare administration, case management, or high-touch customer success.

• Outstanding verbal and written communication abilities.

• Bilingual proficiency in English and Spanish.

• Digitally savvy - a high level of comfort in navigating multiple platforms, browser tabs, and communication tools.

• Previous experience in the American Health Care Industry is a plus.

🏝️ Benefits

• Comprehensive health benefits.

• Opportunities for professional development and growth.

• A supportive and inclusive work environment.