Bilingual Assistant – LATAM, Caribbean

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Initiating insurance claims for No-Fault benefits and Bodily Injuries.

• Effectively communicating with insurance companies on a daily basis via email and phone to acquire status updates on Liability and BI amounts.

• Reaching out to hospitals, medical offices, and physicians to gather status reports on client attendance and treatment.

• Reviewing and organizing medical records, extracting pertinent information, and systematically storing documents in chronological order within the electronic system.

• Answering incoming calls, gathering information, and directing calls to the appropriate personnel in the US.

• Monitoring clients' weekly treatment attendance closely.

• Ensuring the strict confidentiality and security of all patient information.

• Complying with all company policies and procedures.

⛳️ Requirements

• A minimum of a college degree is required.

• Customer service experience or skills to effectively engage with US clients are essential.

• Previous experience in positions such as secretaries, medical scribes, or legal assistants is highly regarded.

• Proficiency in both Spanish and English communication skills (verbal and written) is a must.

• Competence in computer skills, including knowledge of Email, CRM Systems, MS Excel, MS Word, and Google Sheets.

• Exceptional professional writing skills for communication with insurance companies.

• Familiarity with medical terminology and a good understanding of insurance policies, claims processes, and regulations.

• Candidates must reside in LATAM or the Caribbean.

🏝️ Benefits

• Flexible work arrangements

• Professional development opportunities