Outside Property Claim Associate

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Engage in organized virtual, classroom, and hands-on training focused on insurance policies, claims procedures, systems, and protocols.

• Review, investigate, and document first-party property claims under direct supervision.

• Collect information from policyholders, claimants, witnesses, and third-party providers.

• Investigate and assess relevant facts and documentation, including leases, contracts, and by-laws.

• Determine and apply coverage for building damages in accordance with policy terms.

• Establish precise scopes of damages for building and contents losses.

• Prepare written estimates and utilize computer-assisted estimation tools.

• Ensure timely and professional communication with customers, claimants, and internal stakeholders.

• Keep accurate records of claim activities in management systems.

• Adapt to advancements in AI, digital transformation, technology implementations, system upgrades, and digital tool rollouts.

• Assess and inspect all areas of buildings or structures.

• Travel to various locations, which may include overnight stays.

• Carry out additional duties as assigned.

⛳️ Requirements

• Bachelor’s Degree.

• High School Diploma or GED and one year of experience in customer service.

• Previous internship or work experience in customer service or insurance.

• Willingness to obtain an active adjuster license as mandated by state law.

• Valid driver's license.

• Proficient in Microsoft Office (Word, Excel, Outlook).

• Eagerness to learn claims management and estimating software.

• Strong verbal and written communication skills.

• Ability to exercise sound judgment and make effective decisions within established authority.

• Exceptional customer service skills.

• Attention to detail and organizational skills; capable of managing multiple tasks and prioritizing effectively.

• Basic conflict resolution abilities.

• Ability to obtain and maintain relevant Insurance License(s) and/or a UAS Remote Pilot Certification within three months of starting.

• Capability to assess and inspect roofs, attics, crawl spaces, and other confined areas.

• Ability to carry, set up, and climb ladders weighing approximately 38–49 pounds.

• Willingness to travel extensively, including overnight stays.

• Must reside in or be willing to relocate at personal expense to the assigned territory.

🏝️ Benefits

• Cash incentive awards based on performance.

• Health insurance for employees and eligible family members starting from the first day of employment.

• 401(k) plan with dollar-for-dollar matching up to the first 5% of eligible pay.

• Paying it Forward Savings Program with annual 401(k) contributions for qualifying student loan payments.

• Pension Plan fully funded by Travelers.

• Minimum of 20 days of paid time off annually.

• Nine paid company holidays.

• Wellness program that includes tools, discounts, resources, and caregiving support.

• Free professional counseling services, health coaching, and mental health resources.

• Matching Gift and Volunteer Rewards program.

• Option for remote work from primary residence, mobile work, or the nearest Travelers office.