Outside Auto Appraiser

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Conduct physical inspections and evaluations of damaged vehicles at body shops and customer sites.

• Execute estimate reviews and virtual assessments.

• Work in partnership with repair facilities to guarantee accuracy, consistency, and quality throughout claims.

• Create repair estimates utilizing industry-standard estimating software.

• Identify parts, labor, and materials necessary to restore vehicles to their pre-loss state.

• Assess and resolve total-loss vehicles by establishing actual cash value through market analysis and comparable vehicle studies.

• Negotiate repair costs and settlements with body shops, clients, and third-party claimants.

• Detect and document pre-existing damages, prior repairs, and potential fraud signals.

• Coordinate repairs, authorize additional work, and address coverage or repair-related matters.

• Clarify the appraisal process, respond to inquiries, and keep vehicle owners updated throughout the claims process.

• Adapt to new technology implementations, system enhancements, and AI-driven digital tool launches.

• Act as a technical resource for auto claim personnel and provide guidance to claims professionals regarding damages.

• Carry out other assigned responsibilities.

⛳️ Requirements

• Bachelor's Degree.

• Active adjuster license, where necessary.

• Minimum of two years' experience in auto physical damage appraisal.

• Expertise in claims management and estimating software.

• Advanced proficiency in Microsoft Office and enterprise technology systems and platforms.

• Excellent verbal and written communication abilities.

• Capability to exercise sound judgment and make effective decisions.

• Outstanding customer service skills.

• Strong attention to detail and organizational capabilities.

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

• Proven conflict resolution skills.

• Capacity to handle stress while maintaining composure and professionalism under pressure.

• Fundamental understanding of insurance principles, terminology, state insurance regulations, and claims handling requirements.

• High School Diploma or GED is required.

• One year of experience in auto physical damage appraisal or a similar claims-related role, or successful completion of the required Travelers Claim Representative training program.

• Valid Auto Appraiser license issued by the Auto Damage Appraising License Board as mandated by Massachusetts.

• Valid driver's license.

🏝️ Benefits

• Health insurance for employees and eligible family members effective from the first day of employment.

• 401(k) dollar-for-dollar matching on the first 5% of eligible pay, subject to an annual cap.

• Contributions to the Paying it Forward Savings Program for employees with student loan debt towards a 401(k) account.

• Pension Plan fully funded by Travelers.

• A minimum of 20 days of Paid Time Off each year.

• Nine paid company holidays.

• Wellness program offering tools, discounts, resources, and caregiving support.

• Mental health program providing free professional counseling services, health coaching, and additional resources.

• Matching Gift and Volunteer Rewards program.

• Options for remote work including mobile work, working from the primary residence, or from the nearest Travelers office.