Outreach Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct a high volume of outbound calls to targeted patients using pre-established lists and attempt to schedule appointments.

• Manage multiple outreach attempts per patient while adhering to defined service level agreements (SLAs).

• Professionally engage with patients via phone for the majority of the workday.

• Guide conversations while ensuring warmth and integrity throughout.

• Introduce Motion MSK as a viable care solution to patients who may be unfamiliar with the company.

• Build trust by actively listening, validating concerns, and providing personalized education.

• Customize messaging to meet the needs of each patient.

• Ethically convert patients into care that aligns with their individual needs.

• Maintain clear, detailed documentation in internal systems.

• Capture actionable information for healthcare providers.

• Track the status of patient outreach and outline next steps.

• Schedule initial appointments within specified timelines.

• Ensure timely follow-up and compliance with outreach and scheduling SLAs.

⛳️ Requirements

• A patient-first mindset characterized by a compassionate and empathetic approach.

• A minimum of 3 years of professional experience, ideally in healthcare, patient services, care coordination, or similar patient-facing roles.

• Experience in high-volume call environments, particularly with outbound outreach responsibilities.

• Comfortable spending most of the workday on the phone while meeting structured outreach and performance goals.

• Strong communication skills and the ability to engage in consultative conversations.

• Capable of following structured workflows or scripts while exercising sound judgment and adaptability.

• Experience interacting with diverse populations and managing hesitant or challenging conversations.

• Highly self-directed, able to work independently and effectively manage time in a remote setting.

• Availability to work hours aligned with the Pacific time zone.

• A private, secure remote workspace that safeguards PHI and facilitates HIPAA-compliant patient interactions.

• A Bachelor’s degree in a related field is preferred.

• Familiarity with musculoskeletal care, physical therapy, kinesiology, exercise science, or related fields is preferred.

• Experience in startup or high-growth environments is preferred.

• Spanish speakers are strongly encouraged to apply.

🏝️ Benefits

• Dental and vision plans fully covered by the company.

• Medical plans with up to 90% coverage provided by the company.

• 24/7 virtual care access.

• Assistance with family building.

• HSA plans with a company contribution of up to $1,000.

• Flexible Spending Accounts (FSAs).

• Retirement plans that include a 100% company match on up to 4% of salary.

• 16 days of paid time off (PTO) to start.

• An additional week of PTO upon reaching the 3-year anniversary.

• 12 company holidays each year.

• 1 floating holiday annually.

• Paid parental leave.

• Paid bereavement leave.

• Paid jury duty leave.

• Free 24/7 mental health resources.

• Company-paid life insurance and accidental death & dismemberment (AD&D) coverage.

• Voluntary options for short-term and long-term disability insurance.

• Fully remote work arrangement.