Outpatient Supervisor

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Assist in the daily operations of Gateway Rehabilitation Center’s Telehealth services and the Hope from Home Program.

• Coordinate patient interactions and act as a liaison among patients, clinical staff, providers, and funding sources.

• Evaluate clinical documentation to verify accuracy, completeness, and adherence to policy and regulatory standards.

• Monitor insurance authorizations and funding.

• Detect discrepancies in authorizations, funding contracts, service codes, documentation, and patient support requirements.

• Maintain databases for patient tracking.

• Facilitate telehealth clinical communication.

• Participate in clinical meetings.

• Assist in addressing scheduling or coverage issues.

• Provide clinical treatment coverage as necessary to ensure continuity of care.

⛳️ Requirements

• Bachelor’s degree from an accredited institution with a major in chemical dependency, psychology, social work, counseling, nursing, or a related field.

• A minimum of one year of clinical experience in a health or human service agency, working directly with individuals experiencing substance use disorders.

• Prior supervisory or management experience.

• Capability to work remotely with dependable high-speed internet.

• Familiarity with substance use disorder treatment practices and standards for clinical documentation.

• Comprehension of medical necessity, treatment planning, progress notes, and discharge planning requirements.

• Understanding of insurance authorizations, funding sources, and payer requirements.

• Strong skills in crisis assessment and intervention.

• Exceptional written and verbal communication abilities.

• Excellent organizational, time management, multitasking, and problem-solving skills.

• Proficient in electronic health records, telehealth platforms, Microsoft Office, and related technological systems.

• Ability to operate independently in a remote setting while collaborating with clinical staff, providers, patients, and funding resources.

• Knowledge of confidentiality, HIPAA regulations, and professional ethical standards.

• Successfully pass a PA Criminal Background Check.

• Obtain PA Child Abuse and FBI Fingerprinting Clearances.

• Successfully pass a Drug Screen.

• Complete a 2-Step TB Test.

• Acquire CPR/First Aid Certification.

🏝️ Benefits

• Fully remote work arrangement.

• Requirement for reliable high-speed internet for remote work.

• Minimal physical demands.

• Equal opportunity employer dedicated to diversity, equity, inclusion, and belonging.