Outbound Tele Sales Agent

This is a fully remote position, open to applicants in Texas.

📋 Description

• Engage with patients to comprehend their needs and resolve any concerns.

• Motivate participation in virtual health programs and services offered by CWMG.

• Actively listen to patients to identify barriers to their participation.

• Effectively communicate the benefits of programs and services to inform and influence patient decisions.

• Exhibit empathy and understanding during patient interactions.

• Address objections professionally while providing accurate information.

• Establish and nurture trusting relationships to foster ongoing patient engagement.

• Stay informed about products, services, and compliance regulations.

• Tailor communication style to meet individual patient preferences.

• Utilize problem-solving abilities to enhance patient conversion and retention.

• Follow up with patients as necessary.

• Adhere to ethical standards and respect patient autonomy.

• Accurately document patient engagement and track interactions using EHR and CRM systems.

• Occasionally travel to Humana offices for training or meetings.

⛳️ Requirements

• Minimum of 2 years of experience in patient engagement, healthcare outreach, or a related area.

• Exceptional verbal and written communication abilities.

• Proven capability to navigate challenging conversations with empathy and professionalism.

• Demonstrated success in building relationships and influencing others while ensuring compliance.

• Ability to adapt to changing priorities and patient needs.

• Strong dedication to ethical standards and regulatory compliance.

• Proficiency in electronic health record (EHR) systems.

• Familiarity with customer relationship management (CRM) platforms.

• Knowledge of telehealth platforms.

• Experience with secure messaging systems.

• Proficient in Microsoft Office Suite.

• Capability to quickly learn and apply new technologies related to patient outreach and compliance.

• Must uphold data privacy and adhere to HIPAA and organizational security protocols.

• Minimum home internet speed requirement of 25 Mbps download and 10 Mbps upload.

• Ability to work from a dedicated space free from ongoing interruptions to protect member PHI / HIPAA information.

🏝️ Benefits

• Bonus incentive plan based on company and/or individual performance.

• Medical, dental, and vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability coverage.

• Life insurance.

• Home-based work arrangement.

• Dedicated workspace and internet requirements to support remote work.