Outbound Patient Scheduling Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Proactively reach out to patients to arrange preventative and follow-up healthcare appointments.

• Make over 125 outbound calls each day.

• Inform patients about the significance of regular healthcare.

• Establish trust and rapport with patients.

• Professionally address objections while demonstrating empathy.

• Accurately record each interaction.

• Achieve productivity, quality, and appointment conversion objectives.

• Safeguard confidential patient information and adhere to HIPAA regulations.

• Work within the operating hours of Monday–Thursday from 8:00 AM to 7:00 PM EST and Friday from 8:00 AM to 5:00 PM EST.

• Complete all stages of the hiring process, including the application form, prescreen questionnaire, video interview, live interview, and final interview.

⛳️ Requirements

• Proficient in both English and Spanish (spoken and written).

• Experience in outbound calling, appointment setting, sales, or customer service.

• Comfortable speaking with individuals throughout the day.

• Enjoys pursuing measurable goals and KPIs.

• Ability to multitask across various systems.

• Organized, dependable, and self-motivated.

• Communicates with empathy and professionalism.

• Must have a Windows 11 PC (Mac is not supported).

• Requires 16 GB RAM.

• Dual monitors are necessary.

• Must have a webcam and headset.

• i5 processor or higher is required.

• Fibre internet with a wired connection (Ethernet cable) is essential.

• Backup power solution is needed.

• Familiarity with Microsoft Teams / Office 365.

• Ability to maintain confidentiality of patient information and comply with HIPAA requirements.

• All resumes must be submitted in English.

• Preferred: experience in appointment setting.

• Preferred: experience in outbound sales.

• Preferred: experience in healthcare scheduling.

• Preferred: experience in a call center.

• Preferred: experience with Salesforce, Five9, or similar CRM/contact center software.

🏝️ Benefits

• Paid weekly in arrears.

• Full-time position, 40 hours per week.

• Paid training provided.

• Permanent independent contractor opportunity.

• Work from home from any location in Mexico.

• Join a growing healthcare support program with opportunities for future expansion.

• Weekly payments in USD.

• Long-term growth potential available.