Outbound Call Center Agent

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Undergo comprehensive training

• Be allocated to one of four MDS teams representing a specific group of MDS clients

• Make calls for 4–8 different clients throughout an 8-hour workday utilizing predictive dialing technology

• Complete around 16–24 calls each hour, with an average interval of 20–30 seconds between calls

• Engage with donors and potential donors using a script approved by the client

• Secure financial contributions on behalf of clients

• Meet minimum standards for fundraising and productivity metrics

⛳️ Requirements

• At least 1 year of successful outbound telemarketing experience or a solid employment history demonstrating long-term stability

• Reliable wired internet connection

• A quiet workspace at home, free from typical household distractions

• Basic proficiency in computer skills

• A strong commitment and passion for charitable and non-profit initiatives

• Willingness to learn and grow

• Persistence in achieving goals

🏝️ Benefits

• Performance-based bonus program

• Paid break periods

• Eligibility for health insurance after 2 months

• Employer covers 75% of basic employee health insurance premiums

• Paid time off

• Opportunities for career advancement to management, Inbound Donor Services, and donor portfolio management positions

• Preference for internal promotions whenever feasible

• A recovery-friendly workplace