Organizational Wellness Specialist, Bilingual French

This is a fully remote position, open to applicants in Canada.

📋 Description

• Engage in consultations with customers and fulfill requests for specialized services such as mediation, coaching, gender diversity support, workplace assessments, and tailored learning materials.

• Oversee a substantial portfolio of clients and assist in choosing appropriate Workplace Intervention services and parameters.

• Conduct needs assessments and provide guidance on recommended solutions or options.

• Manage project delivery from contract negotiation to case closure.

• Follow up on customer requests that have not yet been transitioned into active cases.

• Recruit for the Service Provider Network as necessary.

• Coach and advise Service Providers on both standard and non-standard service offerings.

• Monitor and evaluate customer satisfaction results.

• Review, amend, and rectify month-end billing submissions from service providers, and input billing data into the case management platform.

• Research and refresh content for presentations and training sessions.

• Conduct educational workshops or departmental information sessions when applicable.

• Support the development of systems, products, and processes that ensure exceptional service quality.

• Suggest new Organizational Wellness presentations or services.

• Participate in team meetings, taking on coordination and record-keeping responsibilities.

• Incorporate sustainable practices into business operations.

⛳️ Requirements

• Bachelor’s degree, ideally in Psychology, Sociology, Organizational Development, Human Resources, or Health and Wellness.

• 3-5 years of experience in creating content for educational sessions and workshops.

• Proficient in both English and French, with excellent verbal and written communication skills.

• 2-5 years of experience providing solution-oriented consultation to decision makers within customer organizations.

• Relevant experience in sales and/or account management would be highly advantageous.

• Preferred knowledge in Psychology or Industrial-Organizational Psychology, Mediation, Wellness, Organizational Development, HR, Sales, and/or Account Health and Management.

• Demonstrated project management capabilities.

• Strong organizational and time management skills.

• Proficient in Microsoft Office (Windows, Word, Excel, PowerPoint) and video conferencing platforms.

• Excellent and verifiable customer management abilities.

• Creativity, resourcefulness, and initiative are essential.

• Strong capacity to work collaboratively within a team.

• Ability to deliver seamless customer service to both internal and external stakeholders.

🏝️ Benefits

• Full-time remote work from home within Canada.

• Supportive colleagues and a collaborative team environment.

• Ongoing learning and professional development through educational sessions, workshops, and training content.

• Equal opportunity employer dedicated to employment accessibility, diversity, equity, and inclusion.