Infirmière Gestionnaire de Cas, Bilingue – 12 month contract

This is a fully remote position, open to applicants in Canada.

📋 Description

• Offer assistance to patients and healthcare providers concerning Patient Support services, diseases, and treatment options.

• Aid patients and caregivers with assessments related to Patient Support services.

• Serve as a liaison between patients, families, and healthcare providers regarding medication accessibility.

• Respond to inquiries regarding program services, disease states, and products.

• Provide continuous disease-state and product support to enhance patient adherence.

• Refer patients to healthcare providers for clinical inquiries beyond the scope of program materials.

• Record patient information and interactions in electronic patient records.

• Conduct ongoing file reviews and update patient journeys accordingly.

• Adhere to case-management protocols, including data collection, follow-up, monitoring therapy interruptions/discontinuations, reporting adverse events, and liaising with primary healthcare providers.

• Collaborate with reimbursement specialists and physicians to secure funding for therapy and explore alternatives.

• Coordinate and monitor patient services according to KPIs to facilitate therapy access.

• Participate in specialized therapy training sessions.

• Attend pharmaceutical meetings, patient gatherings, conferences, and engage with patient associations and advocacy groups.

• Coordinate logistics and issue resolution with healthcare providers, pharmacies, and infusion/injection clinics.

• Maintain communication with the manager, team, and client regarding patient cases.

• Support the training of new Nurse Case Managers and provide feedback on protocols, databases, processes, and interdepartmental workflows.

• Report adverse events and serious adverse events following program procedures.

• Undertake other assigned duties and tasks as needed.

• May be required to provide standby/on-call coverage.

⛳️ Requirements

• A Diploma in healthcare or a related field; a Bachelor’s degree is preferred.

• An active license as a Nurse (RN or RPN/LPN) with registration from the College of Nurses in the province of employment is required.

• A minimum of two (2) to five (5) years of experience in healthcare, pharmaceuticals, insurance, or related fields.

• Ideal candidates should possess nursing experience with a background in healthcare and case management within medical/hospital settings, insurance, or the bio-pharmaceutical industry.

• Fluency in French and/or English may be required based on program needs and geographic location.

• Experience in healthcare and case management is essential.

• Strong problem-solving skills and the ability to work independently as well as collaboratively within a team.

• Excellent analytical and problem-solving capabilities.

• Capacity to work effectively across functions and within a small team environment.

• Ability to consistently deliver high-quality professional work in a dynamic setting.

• Skills in team leadership, management, motivation, and training.

• Experience in delegating and assigning tasks within a team.

• Logical, clear, conceptual, creative, and innovative thinking abilities.

• Willingness to be on standby/on-call as needed.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.

• Reasonable accommodations during the employment process and throughout employment.

• Full-time employment.

• 12-month contract role.