Organizational Change Management Lead

This is a fully remote position, open to applicants in Hawaii.

📋 Description

• Lead and implement organizational change management initiatives that support operations, Business Process Redesign (BPR), and Medicaid modernization projects.

• Create and execute a comprehensive OCM Plan utilizing established change management methodologies such as Prosci®.

• Employ BPR techniques for process discovery, analysis, redesign, and execution.

• Collaborate with business and operational teams to evaluate current processes and define future-state workflows.

• Ensure that leadership and staff are prepared, supported, and equipped to adopt newly designed processes, systems, roles, and responsibilities.

• Conduct and analyze organizational change readiness assessments.

• Oversee and facilitate cross-functional workgroups and BPR tasks, including stakeholder interviews, process discovery workshops, current-state assessments, future-state design sessions, and process validation.

• Develop and maintain process maps, workflow documentation, gap analyses, decision points, roles and responsibilities, business requirements, and redesign recommendations.

• Identify process inefficiencies, control gaps, handoff challenges, and opportunities for operational streamlining and improved service delivery.

• Translate future-state process modifications into stakeholder implications, role changes, communication necessities, training requirements, readiness activities, and adoption measures.

• Formulate strategies for managing resistance, escalation paths, and mitigation plans.

• Assist leadership in aligning with and preparing for system, policy, and process changes.

• Coordinate OCM activities with system vendors and other project partners.

• Guide targeted communications for key stakeholders and various audience groups.

• Travel up to 25% for client meetings, planning sessions, and critical project milestones in American Samoa.

⛳️ Requirements

• 3 to 5 years of experience in leading organizational change management initiatives for complex projects.

• Excellent communication skills and a keen attention to detail.

• Proven ability to thrive in a collaborative team environment.

• Strong proficiency in Microsoft Excel, Word, and PowerPoint.

• Bachelor’s degree in organizational development, business, public administration, or a related field.

• Prosci® Change Management Certification.

• Experience in applying Prosci® or similar change management methodologies.

• Background in leading BPR, business process improvement, or operational transformation from current-state assessment to future-state implementation.

• Familiarity with process mapping and analysis techniques, including swimlane diagrams, workflow analysis, root cause analysis, gap analysis, and process performance metrics.

• Ability to link process redesign decisions to organizational impacts, workforce roles, policies and procedures, training, communications, and technology needs.

• Experience in supporting large-scale system, policy, or process transformations; public sector and/or Medicaid experience is highly preferred.

• Strong facilitation, stakeholder engagement, and executive communication skills.

• Experience working with government or Medicaid agencies.

• Knowledge of EPMO or enterprise program environments.

• Experience coordinating change activities across multiple vendors and workstreams.

• Ability to work on American Samoa Standard Time (ASST).

🏝️ Benefits

• Comprehensive benefits that promote physical, mental, career, social, and financial well-being.

• Reasonable accommodations available for the job application, interview process, or essential job functions.

• A culture focused on learning, development, and well-being.