Order Management Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Validate accepted quotes by cross-referencing them with corresponding purchase orders, signed quotes, Stripe payment confirmations, or tickets.

• Take ownership of quote approvals to initiate order creation, fulfillment, and invoicing processes.

• Manage and prioritize a queue of requests with a focus on urgency and customer service excellence.

• Evaluate requests and escalate them to the appropriate teams as necessary.

• Accept approved quotes to initiate order creation, fulfillment, and invoice processing.

• Review and approve return quotes while coordinating credit memos with the Finance team.

• Ensure fulfillment completion and order synchronization prior to invoicing.

• Address fulfillment errors within Service Level Agreements (SLAs).

• Escalate quote builds or revisions to Deal Operations and seek true loss approvals from Finance.

• Conduct audits and maintain CRM data within Salesforce.com.

• Execute SFDC workflow testing for Order Management and Returns.

• Contribute to achieving retention and revenue objectives.

• Carry out additional duties and special projects as required.

⛳️ Requirements

• At least 1 year of experience in a detail-oriented environment (Required).

• Minimum of 1 year of customer service experience (Required).

• Experience as an Order Management Specialist (Preferred).

• Familiarity with Salesforce or another CRM platform (Preferred).

• 2-year / Associate's Degree or equivalent experience (Required).

• A combination of relevant work experience and education may be taken into account.

• Participation in ongoing security training is mandatory.

• Compliance with established security protocols and responsible handling of sensitive information.

• Understanding of applicable privacy regulations and procedures for reporting breaches.

• Acknowledgment of the Jamf Code of Conduct along with relevant security and privacy policies.

🏝️ Benefits

• Open, flexible culture that emphasizes respect and trust.

• Commitment to prioritizing work-life balance.

• Volunteer time off available.

• An inclusive and supportive workplace environment.

• Reasonable accommodation for disabilities or religious beliefs.

• Opportunity to make a significant impact for over 75,000 global customers.

• Empowerment to contribute meaningfully and bring diverse perspectives.

• Access to support and resources for both personal and professional development.