Order Management Specialist

This is a fully remote position, open to applicants in Kansas, +1 more state.

📋 Description

• Oversee the quality of incoming profiles within the iDsource online management system.

• Create tools and processes for quality reporting and performance enhancement.

• Handle all new profile requests, including service alerts, drafts, and profiles requiring follow-up.

• Examine identifying information and arrange for the necessary background-check services.

• Unlock applications in compliance automation software for profile resubmissions.

• Update order status notes and liaise with clients when additional information is needed.

• Keep account review and processing notes up to date.

• Supervise profiles in Final Profile Review status and make service adjustments prior to completion.

• Assess credit reports for matching names and identifiers, identifying any errors.

• Analyze database orders to pinpoint jurisdictions needing further research.

• Adhere to special client instructions to finalize profiles.

• Prepare and submit batch imports for re-checks and other high-volume requests.

• Inspect surname surcharge orders for correct processing and invoicing.

• Deliver exceptional internal and external client service while collaborating on solutions.

• Contribute positively as a team member to the company's success.

• Act as a subject-matter expert, engage in training, and mentor teammates.

• Execute additional duties as assigned.

⛳️ Requirements

• Applicants must reside in either Kansas or Missouri.

• A minimum of a high school diploma is required.

• Outstanding customer service abilities with internal team members, clients, and vendors.

• Clear and effective written and verbal communication skills.

• Technologically adept and comfortable with software.

• Ability to manage repetitive tasks with attention to detail in a fast-paced, deadline-oriented environment.

• Quick to learn and absorb procedures.

• Maintain the highest level of professionalism.

• A strong focus on innovation and efficiency.

🏝️ Benefits

• Flexible paid time off (PTO).

• 401K plan with matching contributions.

• Comprehensive benefits package.

• Paid hours for volunteer work.

• Engaging and challenging work environment.

• Opportunities for professional development and company-specific training.

• Option for remote or work-from-home arrangements.