Order Management Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Accurately and efficiently process and manage customer orders from entry to fulfillment.

• Confirm order specifics, product availability, inventory distribution, and shipping requirements.

• Track order progress and proactively address discrepancies, delays, and fulfillment issues.

• Collaborate with warehouse teams, logistics partners, and transportation providers to coordinate shipments and deliveries.

• Inform customers and internal teams about order updates, delivery schedules, and potential concerns.

• Handle customer returns, shipping claims, and resolve order-related challenges.

• Work alongside Sales, Procurement, and Finance to manage inventory availability, credit holds, and other order-related requirements.

• Ensure accurate order information and documentation is maintained in NetSuite and other company systems.

• Recognize opportunities to enhance order accuracy, operational efficiency, and the overall customer experience.

⛳️ Requirements

• Minimum of two years of experience in order management, customer service, sales support, logistics, distribution, or a related field.

• Strong organizational abilities, meticulous attention to detail, and capacity to juggle multiple priorities.

• Outstanding communication, customer service, and problem-solving capabilities.

• A proactive, solutions-driven approach and ability to collaborate effectively across teams.

• Knowledge of order fulfillment, inventory management, and supply chain processes.

• Proficiency in using ERP or order management systems and Microsoft Office applications.

• Experience with NetSuite or a comparable ERP system is preferred.

• Background in wholesale distribution, solar, renewable energy, or a related industry is preferred.

• Expertise in coordinating shipments, managing returns, or resolving customer claims is preferred.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) retirement plan with company matching.

• Paid time off.

• Professional development opportunities.

• Employee assistance and additional benefit programs.