Oracle DBA – National Support Engineer, Medical Imaging

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver unparalleled technical expertise and experience for Fujifilm Healthcare Medical Informatics products, such as storage systems, PACS, VNA, Mobility, 3D Systems, Syncomm, and Clinical Information Systems.

• Provide technical leadership and guidance for customer support, development, and various functional departments.

• Assess, prioritize, present, and resolve high-priority technical customer issues with development leadership.

• Offer advanced troubleshooting for intricate issues escalated from the Technical Assistance Center.

• Collaborate with TAC and Development on Synapse issues that necessitate development intervention.

• Deliver technical support, mentorship, and specialized training to Enterprise Support, TAC, Upgrade, Project Engineering, and global business partner teams.

• Establish and supervise mentorship programs for Principal and other technical support engineers.

• Lead cross-functional technical investigations and problem-solving teams that involve Development, QA, and Product Management.

• Enhance escalation processes, documentation, and the publication of Knowledge Base articles.

• Spearhead strategic initiatives aimed at reducing escalations and elevating product quality with R&D.

• Investigate, assess, and pilot new technologies and methodologies, including AI/ML predictive analytics and observability tools.

• Define best practices and technical standards for the global support team.

• Influence product design and architecture to enhance supportability, reliability, and diagnosability.

• Counsel senior management on vital technical decisions and technology trends.

• Manage complex technical issues directly with customers while liaising with Development and other business areas.

• Provide strategic technical direction in cross-functional teams and collaborate with Fujifilm teams on intricate solutions.

• Support special projects and new software/product launches.

• Communicate clinically relevant issues to Development.

• Offer technical guidance to Marketing and Sales for RFP inquiries when needed.

• Operate with minimal managerial oversight and drive issues to resolution.

• Provide 24/7 after-hours on-call support for site-down situations as required.

• Maintain expert knowledge of current medical imaging products and associated technologies.

• Uphold certifications, product expertise, documentation standards, training completion, and assigned performance objectives.

• Conduct both virtual and in-person training for organizational teams.

• Adhere to company quality and regulatory standards.

⛳️ Requirements

• At least twelve (12) years of progressive experience as a Technical, Systems, Software, or Quality Assurance Engineer in Medical IT and/or Imaging products.

• Master’s degree (preferred) with 8 years of industry experience or Bachelor’s Degree with 10 years of industry experience or comparable work experience of 12+ years.

• A minimum of 4 years in the role of Senior Principal National Support Engineer II is preferred.

• Current Leading Industry Certifications – one or more preferred, such as Security Certification (Security + or higher), VCP, CISCO, Azure, Linux, Microsoft, relevant professional-level cloud certifications, or advanced networking certifications.

• Exceptional troubleshooting abilities in high-pressure situations.

• Excellent presentation skills.

• Demonstrates clear and logical thinking with the capability to think creatively to resolve complex issues.

• Demonstrates proficiency in at least one product line offering and a basic/intermediate understanding of at least one other current product.

• Proficient with storage systems and storage protocols: SMB and S3.

• Mastery of networking architectures and ability to troubleshoot using networking commands and Wireshark or similar software.

• Expertise in DICOM, HL7, HTTP/HTTPS, SSL/TLS.

• Skilled in cloud computing concepts: AWS, Azure, etc.

• Comprehensive understanding of Microsoft Server 2012, 2016, 2019, 2022+ and system administration.

• Proficient in Shell Scripting in BASH and PowerShell.

• Skilled in C#, Java, Python, HTML/XML.

• Expertise in ORACLE, PostgreSQL, and SQL databases, SQL Plus, and SQL scripts.

• Familiar with Docker or Kubernetes.

• Proficient in managing Red Hat Enterprise Linux (RHEL), CentOS, Oracle Linux, or Scientific Linux servers.

• In-depth knowledge of medical informatics architecture and design, VMware, and Storage Solutions.

• Mastery of Linux Architecture and system administration.

• Experience in optimizing performance, scalability, and security of enterprise-level medical informatics systems.

• Ability to translate complex technical concepts into clear strategic recommendations.

• Competence in leading the development and curation of advanced knowledge bases and diagnostic playbooks.

• Capability to sit for 75–100% of applicable work hours and use hands/fingers up to 100% of the time.

• Ability to stand, talk, and listen for 75% of applicable work hours.

• Ability to perform standing, walking, bending, kneeling, stooping, crouching, and/or crawling under a desk.

• Ability to lift and/or move items weighing up to 50 pounds frequently.

• Ability to reach above the head and manipulate hand tools.

• Working outside normal business hours, including overtime, holidays, and participation in an on-call rotation is necessary.

• Willingness to travel on short notice, including overnight travel, based on business requirements.

• Must adhere to applicable U.S. FDA medical device, ISO 13485, and other laws, regulations, and standards.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401k.

• Life Insurance.

• Paid Time Off.

• Flexible work environment.

• Occasional travel (up to 25%) may be necessary based on business needs.

• Opportunities for professional development through ongoing education and training.

• Remote work arrangement.