Operations & Workforce Planning Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the daily scheduling of group activities for clients.

• Apply best practices in workforce planning and enhance scheduling processes and workforce efficiency.

• Facilitate the adoption and optimization of scheduling and workforce planning systems.

• Collect client requirements for workshops and group events.

• Coordinate communications, clinicians, client session availability, workshop details, and meeting links.

• Document clinician availability using the backend of the Digital Therapy platform.

• Address logistical challenges related to group bookings and escalate issues to the Service Delivery Manager.

• Maintain schedule details in shared documents, ensuring consistency and accuracy in scheduling.

• Generate reports from the Digital Therapy platform, gather clinical team data, and create operational performance and productivity reports.

• Collaborate on monthly and quarterly business reports for clients.

• Log reports and client communications in central databases.

• Convert workforce data into insights regarding operational and business performance.

• Assist in onboarding for both large-scale programs and smaller projects.

• Record information for new client services and set up backend systems for new client companies and clinicians.

• Offer first-line support for customer inquiries related to scheduling.

• Prepare for client Launch days, including marketing materials, communication packages, user guides, and clinician information.

• Address client inquiries received via HubSpot and engage with relevant internal stakeholders.

• Document client communications, assigned clinicians, and significant account activities.

• Work collaboratively with the team to deliver exceptional client service while upholding Zevo’s values.

⛳️ Requirements

• A minimum of 3 years of experience in business support roles, emphasizing customer success, communication, and data management.

• Proven expertise in workforce planning and effective use or implementation of scheduling tools and best practices.

• Significant experience working with AI Tools.

• Strong analytical abilities to interpret data, identify trends, and offer actionable workforce insights.

• Confident in engaging and communicating with clients, both verbally and in writing, with the capability to lead meetings with clients and internal teams.

• Outstanding organizational skills, meticulous attention to detail, and the capacity to manage multiple priorities.

• Proven team collaboration experience with the ability to take ownership of individual responsibilities that contribute to the accountabilities of key internal stakeholders.

• Ability to work effectively in a team environment, promoting innovation, accountability, and exceptional client service.

• Experience in scheduling and/or event management is advantageous.

• Proficient in Excel is essential; knowledge of PowerBI is a plus.

• Availability to work from Monday to Friday, 12 PM to 9 PM.

• Experience in supporting onboarding, reporting, client communications, and scheduling systems.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible working hours.

• A collaborative and supportive team environment.