Operations Technical Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Analyze API requests, logs, and code to diagnose partner integration challenges.

• Assist the Support team by addressing escalated technical issues.

• Work in collaboration with Engineering to resolve bugs, update dependencies, or implement technical enhancements outside the product roadmap.

• Create or revise technical documentation, developer tools, and integration examples.

• Oversee Zendesk administrative functions and enhance ticket workflows.

• Participate in Sales calls to offer technical insights and implementation support.

• Act as a subject matter expert for integrations, APIs, and internal systems.

• Connect Engineering, Support, and Sales by delivering extensive technical knowledge.

• Tackle complex integration challenges and empower internal teams to concentrate on high-priority initiatives.

⛳️ Requirements

• Authorized to work in the United States.

• Located within a United States time zone.

• Comfortable with remote work arrangements.

• Must exhibit flexibility to work between 8 am and 5 pm, Monday through Friday.

• Proven experience with APIs, integrations, and technical troubleshooting.

• Ability to read, comprehend, and analyze code and technical documentation.

• Strong problem-solving abilities and ease in managing technical escalations.

• Experience in supporting or collaborating with customer support teams.

• Excellent communication skills, particularly in conveying technical concepts to non-technical audiences.

• Capacity to work across various functions in a dynamic, remote setting.

• Visa sponsorship is not available.

• Experience in a technical implementation, solutions engineering, or integration-focused role is advantageous.

• Familiarity with Zendesk administration or comparable ticketing systems is beneficial.

• Experience in supporting sales or pre-sales technical discussions is a plus.

• Background in fintech, payments, APIs, or developer-first platforms is an asset.

• Comfort in resolving bugs, updating dependencies, or contributing minor features outside of a formal roadmap is a plus.

🏝️ Benefits

• Remote work environment.

• Resources available to facilitate remote work.

• Competitive compensation and benefits package.

• Access to experts in the payments field who can help you quickly adapt to PayFac-as-a-Service.

• Office space available in Boulder, CO.