Operations Support Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Ensure the seamless and effective functioning of one of BaxterStorey’s areas.

• Supervise a variety of operational functions.

• Lead a team of support personnel.

• Execute strategies to enhance operational efficiency.

• Oversee managers, perform evaluations, and create developmental plans.

• Hold regular team meetings to relay targets and pertinent information.

• Leverage restaurant development and marketing initiatives.

• Apply BaxterStorey standards with precision.

• Support the sales team in identifying new opportunities.

• Maintain a customer-centric approach and strive to surpass expectations.

• Foster strong client relationships and ensure prompt service delivery.

• Guarantee adherence to regulations and procedural guidelines.

• Conduct risk assessments and keep accurate records.

• Ensure equipment is maintained and procedures are followed.

• Participate in relevant training and advocate for environmental initiatives.

• Adapt to evolving needs and consistently exceed expectations.

• Present food in accordance with established standards.

• Facilitate client review meetings.

• Adhere to recruitment and training protocols.

• Inspire and train staff, offering support and fair treatment.

• Execute disciplinary procedures as necessary.

• Cultivate and evaluate teams while fostering creativity.

⛳️ Requirements

• Proficient in utilizing relevant software applications and tools.

• Capable of thriving under pressure while managing multiple priorities in a dynamic environment.

• Strong leadership abilities to inspire and motivate a team.

• Excellent organizational and problem-solving capabilities, with a sharp attention to detail.

• Exceptional interpersonal skills and confidence when interacting with others.

• Strong administrative competencies.

• Demonstrated experience in operations management, ideally in a support-focused role.

🏝️ Benefits

• Additional holiday for birthdays.

• Three days allocated for volunteering.

• Three days of grandparent leave.

• Enhanced maternity leave of 24 weeks.

• Secondary career leave.

• Leave for wedding or commitment days.

• Complimentary meals during shifts.

• Customized development training.

• Pension plan and life insurance coverage.

• Discounts through the Perkbox app, covering everything from high street retailers to holidays and cinemas.

• Access to a wellbeing hub.

• Availability of an employee assistance program.

• Cycle to work scheme.

• Opportunities for remote work.