Operations Support Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the Operations support desk inbox and ticketing system as the primary point of contact for site inquiries.

• Categorize requests by type and urgency, addressing straightforward inquiries using FAQs, knowledge sheets, or established policies.

• Utilize precedent decisions for recurring requests and escalate new or complex inquiries to the Head of Operations.

• Direct requests to the relevant Support Office Help Desk and monitor their progress until resolution.

• Monitor response time performance and compile reports for Quarterly Business Reviews.

• Maintain the Precedent Log, analyze monthly request trends, and draft updates for FAQs.

• Generate monthly reports detailing repeat requests and emerging network challenges.

• Manage audit schedules and outcomes, ensuring follow-up on outstanding site actions.

• Offer administrative and executive assistance to the Head of Operations.

• Create meeting materials, agendas, minutes, follow-up actions, presentations, and documents adhering to brand standards.

• Maintain operational calendars, action logs, and project timelines.

• Collaborate with Franchise Partners, Venue Leaders, and Support Office departments.

⛳️ Requirements

• Candidates must be based in the Philippines.

• Background in operations coordination, project coordination, or business administration is essential.

• Familiarity with a ticketing or help desk system like FreshDesk or Zendesk is highly valued.

• Experience in hospitality, retail, franchise, or multi-site environments is advantageous.

• Proficiency in Microsoft Office, especially Excel and PowerPoint, is required.

• Excellent written English skills for effective and professional communication with venue owners and leaders.

• Strong analytical, communication, and problem-solving abilities.

• Good judgment in deciding when to resolve, route, or escalate requests.

• Experience collaborating with multiple stakeholders across diverse geographical locations.

• Exceptional organizational and time management skills.

• Highly organized, proactive, and capable of managing multiple priorities in a fast-paced setting.

• Required to disclose any ongoing roles or client commitments.

• Must represent this engagement on LinkedIn as “Independent Contractor.”

🏝️ Benefits

• 100% remote work from home.

• Flexibility in time management as an independent contractor.

• Work scheduled in alignment with AU business hours for effective collaboration.