Operations Supervisor

This is a fully remote position, open to applicants in Connecticut, +11 more states.

📋 Description

• Oversee the daily operational functions of title employees at a Title Operations Center.

• Supervise title production staff engaged in transactions within New York.

• Assist with human resource management and ensure adherence to wage and labor laws.

• Contribute to the goal-setting process for the functional area.

• Delegate responsibilities, manage workflow, and recommend staffing requirements.

• Conduct interviews, provide hiring recommendations, prepare and administer performance reviews, and offer feedback and coaching.

• Manage disciplinary measures.

• Monitor workflows and identify training needs for both employees and the organization.

• Promote cross-training initiatives and enhance organizational adaptability.

• Implement procedures and metrics aimed at improving customer service, quality, turnaround time, and productivity.

• Oversee interactions with process workflows, FAST, and electronic imaging systems, including TRD, DATATREE, and DATATRACE.

• Drive problem-solving efforts and make informed decisions to maintain quality, cost efficiency, and turnaround time service levels.

• Monitor global partner production and assess performance against established metrics.

• Provide regular updates and reports to the Manager.

• Develop and strengthen relationships with both internal and external business entities.

⛳️ Requirements

• Bachelor’s degree or a comparable combination of education and experience.

• 3-5 years of relevant experience in the field.

• A minimum of 2 years in a leadership or supervisory capacity.

• Understanding of company policies, contract coverage, and compliance issues.

• Proficient in Microsoft Office applications, particularly Microsoft Excel.

• Strong technical understanding of systems and appliances.

• Capability to interpret contracts effectively.

• Ability to convey information clearly and confidently, both verbally and in writing.

• Proven track record of managing daily operational tasks and actively participating in, developing, and completing projects.

• Emerging leadership capabilities.

• Competence in implementing and enforcing processes to ensure compliance and quality standards.

• Ability to establish and maintain productive working relationships within the department.

• Skill in communicating the vision of the function and the direction of the department while aligning team goals.

• Strong information-sharing practices along with effective listening and communication abilities.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401k plan.

• Paid time off/sick leave.

• Employee stock purchase plan.

• A diverse and authentic workplace culture.

• Equal opportunity employer.