Operations Supervisor

This is a fully remote position, open to applicants in Florida.

📋 Description

• Provide direct oversight to entry-level and/or processing personnel.

• Manage hiring, training, performance evaluation, professional development, and performance management.

• Oversee and guide workflow to ensure timely and precise processing.

• Create policies and procedures aimed at enhancing efficiencies and supporting new contracts or programs.

• Collaborate with internal staff, field personnel, other contractors, and clients.

• Generate and review reports for process control and production efficiency.

• Implement adjustments to uphold quality standards and meet operational objectives.

• Assess production and quality effectiveness.

• Address customer inquiries and track issues for process enhancement.

• Act as a representative of the department to foster relationships, enhance processes, and achieve objectives.

• Gather and analyze operational data to pinpoint areas for efficiency improvement.

• Conduct quality control and provide feedback and coaching to staff.

• Manage administrative issues, disciplinary actions, attendance tracking, and scheduling.

• Handle escalations effectively.

• Complete special projects and support personal or staff development.

• Analyze and develop procedures for new programs or contracts.

• Maintain collaborative relationships with other departments to ensure customer satisfaction.

• Adhere to all policies and standards.

• Undertake other duties as assigned.

⛳️ Requirements

• Must be authorized to work in the U.S. without requiring employment-based visa sponsorship now or in the future.

• A Bachelor's Degree in a relevant field or equivalent work experience is required.

• A minimum of 2 years of direct supervisory experience, including the authority to hire and terminate at least ten associates.

• At least 2 years of experience in healthcare (preferably in government healthcare delivery) or a production setting.

• For roles within ICS/Mail Distribution Centers only, 2 years of experience supporting production teams in areas such as printing, fulfillment, manufacturing, or related industries.

• U.S. citizenship and a current security clearance may be required.

🏝️ Benefits

• Health insurance.

• 401K plan.

• Stock purchase plans.

• Tuition reimbursement.

• Paid time off plus holidays.

• Flexible work options including remote, hybrid, field, or office work schedules.

• Competitive compensation.

• Additional incentive programs may be included in total compensation.