Operations Supervisor

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee and provide direct supervision to entry-level and/or processing personnel.

• Manage hiring, training, evaluations, development, and performance management.

• Supervise and direct workflow to guarantee timely and precise processing.

• Formulate policies and procedures aimed at enhancing efficiencies and supporting new contracts or programs.

• Collaborate with internal staff, field personnel, other contractors, and customers.

• Generate and track reports for process control and production effectiveness.

• Implement adjustments to uphold quality standards and meet operational objectives.

• Assess production and quality effectiveness through reporting and process analysis.

• Address customer inquiries and monitor issues for process enhancement.

• Act as a representative of the department to foster relationships, optimize processes, and achieve goals.

• Gather and analyze operational data to pinpoint efficiency enhancements.

• Conduct quality control tasks and offer feedback and coaching to staff members.

• Manage administrative concerns, disciplinary issues, timekeeping, and scheduling.

• Handle escalations effectively.

• Engage in special projects and support corporate and departmental objectives.

• Analyze and develop procedures for new programs or contracts.

• Build and sustain relationships with other departments to enhance customer satisfaction.

• Perform additional duties as assigned.

⛳️ Requirements

• Must possess authorization to work in the U.S. without requiring employment-based visa sponsorship now or in the future.

• A Bachelor's Degree in a relevant field or equivalent work experience is required.

• At least 2 years of direct supervisory experience, including hiring and firing authority for a minimum of ten associates, is essential.

• A minimum of 2 years in a healthcare environment (preferably government healthcare delivery) or production setting is required.

• Within ICS/Mail Distribution Centers only, 2 years of experience supporting production teams in areas such as print, fulfillment, manufacturing, or related industries is required.

• May necessitate U.S. citizenship and current security clearance.

• Must adhere to all policies and standards.

🏝️ Benefits

• Competitive salary.

• Health insurance coverage.

• 401K and stock purchase plans.

• Tuition reimbursement opportunities.

• Paid time off in addition to holidays.

• Flexible work arrangements, including remote, hybrid, field, or office schedules.

• Additional forms of incentives may be included in the overall compensation package.

• Equal opportunity employer dedicated to promoting diversity.