Operations Supervisor – ACH

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Oversee daily operations across one or more teams.

• Establish priorities, delegate tasks, and manage workflows to achieve service and productivity objectives.

• Mentor and develop team members through feedback, training, and performance discussions.

• Assist with recruitment, onboarding, recognition, development, and enhancing employee engagement.

• Track processes and performance to identify issues and uphold service standards.

• Ensure adherence to operational procedures, controls, security protocols, and audit standards.

• Discover opportunities to streamline processes, boost efficiency, and enhance both customer and employee experiences.

• Collaborate with various teams within the organization to refine workflows and implement effective solutions.

• Remain updated on industry practices and technologies to foster continuous improvement and team growth.

• Report any suspicious activities to Financial Intelligence.

• Notify management or HR of customer complaints and procedural violations.

• Bring ethical concerns to Associated Bank’s anonymous Ethics Hotline.

⛳️ Requirements

• Associate’s degree or an equivalent combination of education and experience.

• A minimum of 3 years of leadership experience in roles such as a lead, supervisor, work director, or team manager.

• Proven experience in overseeing workflows, coaching employees, and enhancing team performance in operational, service, or production settings.

• Preferred: At least 5 years of experience in banking operations or financial services.

• Preferred: Minimum of 5 years working within a regulated environment with established controls and compliance requirements.

• Preferred: At least 5 years of experience across multiple operational functions or business areas.

• Must accurately represent yourself and your experiences throughout the recruitment and hiring process.

• Must successfully pass a comprehensive background check.

• Compliance with relevant enterprise policies, laws, regulations, Bank Secrecy Act requirements, and training materials is essential.

• Required to report suspicious activities, customer complaints, procedural violations, and ethical concerns as necessary.

🏝️ Benefits

• Retirement savings options including both 401(k) and Pension plans.

• Paid time off for community volunteering.

• Opportunities to engage with others through diversity-focused Colleague Resource Groups.

• Competitive salaries along with professional development and advancement prospects.

• Well-being programs and incentives.

• Parental leave benefits.

• Employee stock purchase plan.

• Military benefits.

• Personal banking, loan, investment, and insurance benefits.

• Coaching, collaboration, and opportunities to acquire new skills.